Application Support Analyst
Company: BPM Tech
Salary: £28,000 to £30,000 a year
Hours: Full-time
Location: Leeds
Working pattern: Hybrid - 3 days remote
Job type: Permanent
Posting date: 2 Sept 2026
Closing date: 2 Oct 2026
Hybrid – 2 days in the office | Monday–Friday, 8am–6pm shift coverage
We’re looking for an Application Support Analyst to join a small, collaborative team providing technical support across a business-critical booking software platform.
Working as part of a team of three, you’ll handle a steady flow of support queries from internal teams, customers and external users, primarily through Jira, email and a virtual agent. You’ll investigate issues, troubleshoot problems, coordinate with internal teams and third parties, and make sure fixes and queries are followed through to resolution.
The role also includes daily operational checks, including AM/PM tasks and monitoring and restarting virtual agent services where required.
Develop your technical knowledge, including basic SQL troubleshooting and fixes
This is a role with genuine scope to develop. As your technical knowledge grows, you could move towards ITSM, Technical/Product Support, Development or Engineering, with opportunities to take on more advanced SQL fixes and technical troubleshooting.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more employer: BPM Tech
Join a dynamic SaaS environment as an Application Support Analyst in Leeds or Bradford, where you'll be part of a supportive team dedicated to enhancing customer experiences. We offer a flexible hybrid work model, opportunities for professional growth, and a culture that values collaboration and innovation. With a focus on employee development and a commitment to excellence, this role provides a meaningful chance to make a real impact while enjoying a balanced work-life environment.
