At a Glance
- Tasks: Drive service excellence and improve IT services across key management processes.
- Company: Award-winning tech organisation focused on innovation and growth.
- Benefits: Competitive salary, hybrid work model, and clear career progression.
- Other info: Join a dynamic team with opportunities for professional development.
- Why this job: Shape the future of IT Service Management and make a real impact.
- Qualifications: ITIL certification and experience in Major Incident and Change Management.
The predicted salary is between 45000 - 45000 £ per year.
Hybrid - 2 days per week in the office Leeds / Bradford
To £45,000
Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes.
This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function.
You'll work with modern ITSM tooling, including Jira Service Management, supporting service reporting, workflow improvements, process optimisation, and data-driven decision making.
This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role.
We're looking for:
- ITIL-certified professionals with experience across Major Incident and Change Management
- Strong understanding of ITIL best practices and service governance
- Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance
- Experience in Problem Management, Root Cause Analysis, and Service Reporting
- Hands-on experience with Jira Service Management (desirable)
- Knowledge of ISO20000 and ISO27001 standards (desirable)
Apply today or get in touch for a confidential discussion.
IT Service Management Analyst in Leeds employer: BPM Tech
Join an award-winning technology organisation in Leeds/Bradford that prioritises service excellence and employee growth. With a hybrid work model, competitive salary, and a commitment to investing in ITSM capabilities, this company fosters a collaborative culture where your contributions are valued and you can progress into leadership roles. Experience modern ITSM tooling and be part of a team dedicated to continuous improvement and innovation.
