BPM Tech in the United Kingdom is seeking an IT Service Management Analyst to drive excellence across Major Incident, Change, Problem Management, Service Transition and CAB. The hybrid role combines hands-on ITSM delivery with governance, reporting, and continuous improvement.
You will own Change Management and CAB discussions, support Major Incident responses, and contribute to service reporting and data-driven decision making using Jira Service Management as a key tool.
#J-18808-LjbffrITSM Analyst: Lead Change & Major Incident Excellence employer: BPM Tech
Join an award-winning technology organisation in Leeds/Bradford that prioritises service excellence and employee growth. With a hybrid work model, competitive salary, and a commitment to investing in ITSM capabilities, this company fosters a collaborative culture where your contributions are valued and you can progress into leadership roles. Experience modern ITSM tooling and be part of a team dedicated to continuous improvement and innovation.
