At a Glance
- Tasks: Lead ITSM processes like Major Incident, Change, and Problem Management.
- Company: BPM Tech, a forward-thinking company in Leeds/Bradford.
- Benefits: Hybrid work model, career progression, and a supportive team environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Shape ITSM practices and drive impactful change in a dynamic setting.
- Qualifications: Experience in IT Service Management and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
BPM Tech in the Leeds/Bradford area is seeking an IT Service Management Analyst to shape and deliver ITSM across Major Incident, Change, Problem Management and CAB processes.
The hybrid role combines governance, reporting and continuous improvement.
You will own Change Management including CAB support, drive data-driven decisions using Jira Service Management, and contribute to the growth of the ITSM capability with a clear progression path.
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ITSM Analyst: Change & Incident Management Lead employer: BPM Tech
Join an award-winning technology organisation in Leeds/Bradford that prioritises service excellence and employee growth. With a hybrid work model, competitive salary, and a commitment to investing in ITSM capabilities, this company fosters a collaborative culture where your contributions are valued and you can progress into leadership roles. Experience modern ITSM tooling and be part of a team dedicated to continuous improvement and innovation.
