Implementation and Training Consultant

Software Implementation and Training Consultant Role: Software Implementation and Training Consultant Location: Grantham (hybrid) Salary: £35,000 + bonus My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Software Implementation and Training Consultnat to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software. Key Responsibilities * Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution. * Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively. * Follow and update project plans, maintaining detailed activity logs. * Enhance and update training materials to keep content engaging and aligned with software updates. * Support internal training processes to ensure smooth departmental operations. * Provide ad hoc training and Sales Support activities, including software demonstrations. * Respond to customer queries both on-site and remotely. * Identify and escalate implementation issues and change requests as per company methodology. What We’re Looking For To excel in this role, you’ll need: * At least 3 years in a software training or consultancy role. * Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential). * Proficiency in Microsoft Office and other software packages. * SQL skills (advantageous but not essential). * Strong communication, presentation, and organisational skills. * Self-motivation, creativity, and a strong work ethic. * Ability to work to deadlines and record activities using timesheet apps. * A team player with an enthusiastic, customer-focused approach. * Confidence in dealing with stakeholders at all levels, from team leaders to senior management. * A UK driving licence and access to a car (essential)