At a Glance
- Tasks: Drive service excellence in Major Incident, Change, and Problem Management.
- Company: BPM Tech, a leader in IT Service Management with a focus on innovation.
- Benefits: Hybrid working, clear career progression, and a supportive team environment.
- Other info: Opportunity to work with Jira Service Management and enhance your career.
- Why this job: Shape the future of ITSM while developing your leadership skills.
- Qualifications: Experience in IT Service Management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
BPM Tech is seeking an IT Service Management Analyst to drive service excellence across Major Incident, Change, Problem Management, Service Transition and CAB governance. The role offers hybrid working with 2 days in the Leeds/Bradford office and a clear pathway to ITSM leadership.
You will own Change Management, support CAB discussions, and contribute to governance, service improvement and the ongoing development of the ITSM function while leveraging Jira Service Management for reporting.
Hybrid ITSM Change & Incident Specialist employer: BPM Tech
Join an award-winning technology organisation in Leeds/Bradford that prioritises service excellence and employee growth. With a hybrid work model, competitive salary, and a commitment to investing in ITSM capabilities, this company fosters a collaborative culture where your contributions are valued and you can progress into leadership roles. Experience modern ITSM tooling and be part of a team dedicated to continuous improvement and innovation.
