Consulting & Training Delivery Manager

Software Implementation and Training Manager

Location: Grantham (Hybrid)
Salary: £45,000 + bonus (up to £10k)

My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of theirr market-leading software solutions.

Key Responsibilities:

• Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
• Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
• Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
• Develop and enhance training materials to keep them up to date and engaging for customers.
• Introduce and manage internal training processes to ensure smooth operations within the Training Department.
• Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
• Handle customer escalations during implementation and manage risks, scope creep, and change requests.
• Provide ad hoc training and sales support activities such as software demonstrations.
• Maintain project plans and activity logs, ensuring deadlines are met.

Essential Skills & Experience:

• Circa 5 years' experience in software training or consultancy.
• Previous line management experience.
• Training certification and/or knowledge of Prince II/ITIL standards.
• Strong IT proficiency, particularly in Microsoft Office.
• SQL skills (desirable but not essential).
• Excellent communication, organisation, and presentation skills.
• Ability to manage customer relationships and work effectively with stakeholders at all levels.
• Self-driven, creative, and enthusiastic team player