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For Companies At a Glance
- Tasks: Deliver consultancy and training to help customers maximize software use.
- Company: Join a leading UK brand in ERP software and services.
- Benefits: Enjoy a hybrid work model and competitive salary with bonuses.
- Why this job: Be part of a dynamic team that values creativity and customer focus.
- Qualifications: 3+ years in software training or consultancy; strong communication skills required.
- Other info: Must have a UK driving license and access to a car.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Role: Consulting & Training Delivery Executive
Location: Grantham (hybrid)
Salary: £35,000 + bonus
My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Consulting & Training Delivery Executive to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software.
Key Responsibilities
- Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.
- Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.
- Follow and update project plans, maintaining detailed activity logs.
- Enhance and update training materials to keep content engaging and aligned with software updates.
- Support internal training processes to ensure smooth departmental operations.
- Provide ad hoc training and Sales Support activities, including software demonstrations.
- Respond to customer queries both on-site and remotely.
- Identify and escalate implementation issues and change requests as per company methodology.
What We're Looking For To excel in this role, you'll need:
- At least 3 years in a software training or consultancy role.
- Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).
- Proficiency in Microsoft Office and other software packages.
- SQL skills (advantageous but not essential).
- Strong communication, presentation, and organisational skills.
- Self-motivation, creativity, and a strong work ethic.
- Ability to work to deadlines and record activities using timesheet apps.
- A team player with an enthusiastic, customer-focused approach.
- Confidence in dealing with stakeholders at all levels, from team leaders to senior management.
- A UK driving licence and access to a car (essential).
Consulting & Training Delivery Executive employer: BPM Tech
Contact Detail:
BPM Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consulting & Training Delivery Executive
✨Tip Number 1
Familiarize yourself with the specific ERP software that the company uses. Understanding its features and functionalities will not only help you in the interview but also demonstrate your commitment to delivering high-quality consultancy and training.
✨Tip Number 2
Brush up on your training delivery skills. Since this role involves conducting dynamic training courses, consider practicing your presentation techniques or even creating a mock training session to showcase your ability to engage and educate customers effectively.
✨Tip Number 3
Network with professionals in the ERP software industry. Attend relevant webinars or local meetups to connect with others who may have insights into the company or the role, which can give you an edge during the application process.
✨Tip Number 4
Prepare to discuss your experience with project management methodologies like Prince II or ITIL. Even if you don't have formal certification, being able to articulate how you've applied these principles in past roles can set you apart from other candidates.
We think you need these skills to ace Consulting & Training Delivery Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Consulting & Training Delivery Executive position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in software training or consultancy. Include specific examples of past roles where you delivered training or consultative services, and mention any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and consultancy. Address how your skills in communication, organization, and customer focus make you a great fit for the role. Be sure to mention your familiarity with project management methodologies like Prince II or ITIL if applicable.
Highlight Your Technical Skills: In your application, be sure to mention your proficiency in Microsoft Office and any other relevant software packages. If you have SQL skills, even if they are not essential, include them as they can set you apart from other candidates.
How to prepare for a job interview at BPM Tech
✨Showcase Your Consultancy Experience
Make sure to highlight your previous experience in consultancy roles. Be prepared to discuss specific examples where you successfully guided customers through software implementation and training, as this will demonstrate your capability to fulfill the key responsibilities of the role.
✨Prepare for Training Scenarios
Since the role involves conducting training courses, think about how you would structure a training session. Prepare to discuss your approach to creating engaging training materials and how you adapt your teaching style to different audiences.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with stakeholders at various levels in past positions.
✨Familiarize Yourself with Relevant Methodologies
While Prince II and ITIL knowledge is advantageous but not essential, having a basic understanding of these methodologies can set you apart. Research these frameworks and be prepared to discuss how they relate to project management and training delivery.
