Technical Support Analyst £30,000 per annum | Hybrid | Leeds or Bradford Monday–Friday | Flexible coverage between 8am–6pm We’re looking for a Technical Support Analyst to join our growing SaaS environment and provide high-quality technical and application support to our customers. This is a customer-facing technical support role where you’ll be the first point of contact for customers experiencing issues with our applications. You’ll investigate problems, provide clear guidance and work closely with Engineering, Product, Account Management and IT Service Delivery to ensure issues are resolved effectively. If you enjoy troubleshooting, working with customers and getting to the root cause of problems, this could be a great opportunity to develop your technical support career within a growing SaaS business. What you’ll be doing Act as the first point of contact for customers requiring technical support Investigate, diagnose and troubleshoot application-related issues Log, manage and track customer queries and incidents through Jira Service Management Provide clear, professional guidance on product functionality, usability and troubleshooting Take ownership of customer issues and ensure they are progressed through to resolution E...
Technical Support Analyst employer: BPM Tech Careers
Join a dynamic and innovative software company that values its employees and fosters a collaborative work culture. As an Implementation Consultant, you'll benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth in a hybrid work environment. With a focus on employee development and a commitment to delivering high-quality solutions, this role offers the chance to make a meaningful impact while working with cutting-edge technology and diverse clients.
