Customer Application Support Technician | Jira | SQL Hybrid, 2 days a week onsite – Leeds or Bradford We’re looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses. This is a customer-facing application support role where you’ll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage, log and diagnose application issues • Manage tickets through Jira Service Management • Provide customers with product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical customer support • Strong customer service and communication skills • A methodical approach to troubleshooting and problem solving • Exp...
Application Support Analyst SQL employer: BPM Tech Careers
Join a dynamic and innovative software company that values its employees and fosters a collaborative work culture. As an Implementation Consultant, you'll benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth in a hybrid work environment. With a focus on employee development and a commitment to delivering high-quality solutions, this role offers the chance to make a meaningful impact while working with cutting-edge technology and diverse clients.
