At a Glance
- Tasks: Drive service excellence and improve IT services across various management processes.
- Company: Award-winning tech organisation focused on IT Service Management.
- Benefits: Hybrid work model, career progression, and a supportive team environment.
- Other info: Opportunity to progress into an ITSM Lead role with modern tools.
- Why this job: Shape the future of ITSM while making a real impact in a growing company.
- Qualifications: ITIL certification and experience in Major Incident and Change Management.
The predicted salary is between 45000 - 45000 £ per year.
Hybrid – 2 days per week in the office | Leeds / Bradford
Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award‑winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes.
This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function. You’ll work with modern ITSM tooling, including Jira Service Management, supporting service reporting, workflow improvements, process optimisation, and data‑driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role.
- ITIL‑certified professionals with experience across Major Incident and Change Management
- Strong understanding of ITIL best practices and service governance
- Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance
- Experience in Problem Management, Root Cause Analysis, and Service Reporting
- Hands‑on experience with Jira Service Management (desirable)
- Knowledge of ISO20000 and ISO27001 standards (desirable)
Apply today or get in touch for a confidential discussion.
IT Service Management Analyst (ITSM) in Leeds employer: BPM Tech #BecausePeopleMatter
BPM Tech in Leeds is an exceptional employer that prioritises employee growth and development, offering a clear pathway to advance to ITSM Lead. With a hybrid work model that promotes flexibility and a collaborative culture focused on continuous improvement, employees are empowered to make meaningful contributions while enjoying a supportive environment that values their well-being.
Contact Details:
BPM Tech #BecausePeopleMatter Recruitment Team
