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- Tasks: Guide customers through software setup and deliver engaging training sessions.
- Company: Join a leading UK ERP software brand known for its friendly culture.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Why this job: Be part of a dynamic team making a real impact in software implementation.
- Qualifications: 3 years in software training or consultancy; strong IT skills required.
- Other info: Opportunity to mentor others and develop training materials.
The predicted salary is between 36000 - 54000 £ per year.
Location: Grantham (Hybrid)
Salary: £45,000 + bonus (up to £5k)
My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of their market-leading software solutions.
Key Responsibilities:
- Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
- Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
- Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
- Develop and enhance training materials to keep them up to date and engaging for customers.
- Introduce and manage internal training processes to ensure smooth operations within the Training Department.
- Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
- Handle customer escalations during implementation and manage risks, scope creep, and change requests.
- Provide ad hoc training and sales support activities such as software demonstrations.
- Maintain project plans and activity logs, ensuring deadlines are met.
Essential Skills & Experience:
- Circa 3 years’ experience in software training or consultancy.
- Training certification and/or knowledge of Prince II/ITIL standards.
- Strong IT proficiency, particularly in Microsoft Office.
- SQL skills (desirable but not essential).
- Excellent communication, organisation, and presentation skills.
- Ability to manage customer relationships and work effectively with stakeholders at all levels.
- Self-driven, creative, and enthusiastic team player.
Implementation Consultant employer: BPM Tech #BecausePeopleMatter
Contact Detail:
BPM Tech #BecausePeopleMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with the specific ERP software solutions that the company offers. Understanding their features and benefits will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your training and consultancy skills by reviewing best practices in delivering engaging training sessions. Consider creating a mock training presentation to showcase your ability to convey complex information clearly.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare examples from your past experience where you've successfully managed customer relationships or resolved issues during software implementations. These real-life scenarios will help you stand out as a candidate who can handle the responsibilities of the role.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software training or consultancy. Emphasise any specific projects where you've delivered training or managed implementations, and include any certifications like Prince II or ITIL.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities, such as delivering high-quality consultative services and managing customer relationships.
Showcase Your Communication Skills: Since excellent communication is essential for this role, consider including examples of how you've effectively communicated complex information to clients or stakeholders in previous positions.
Highlight Your Training Experience: Detail your experience in developing and delivering training materials. If you have created engaging content or led successful training sessions, be sure to mention these achievements to demonstrate your capability in this area.
How to prepare for a job interview at BPM Tech #BecausePeopleMatter
✨Showcase Your Training Experience
Make sure to highlight your previous experience in software training or consultancy. Be prepared to discuss specific examples of how you've successfully delivered training sessions and the impact they had on customer satisfaction.
✨Demonstrate Your Communication Skills
As an Implementation Consultant, strong communication is key. Practice articulating complex concepts clearly and concisely. You might even want to prepare a brief demonstration of how you would explain a software feature to a client.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer escalations and managing risks. Think of scenarios from your past experiences where you successfully navigated challenges and be ready to share those stories.
✨Familiarise Yourself with Their Software
If possible, take some time to explore the company's software solutions before the interview. Understanding their products will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
