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- Tasks: Guide customers through software setup and deliver engaging training sessions.
- Company: Join a leading UK ERP software brand known for its friendly culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: 3 years in software training or consultancy; strong IT skills required.
- Other info: Opportunity to mentor others and develop training materials.
The predicted salary is between 36000 - 54000 £ per year.
Location: Grantham (Hybrid)
Salary: £45,000 + bonus (up to £5k)
My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of their market-leading software solutions.
Key Responsibilities:
- Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
- Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
- Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
- Develop and enhance training materials to keep them up to date and engaging for customers.
- Introduce and manage internal training processes to ensure smooth operations within the Training Department.
- Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
- Handle customer escalations during implementation and manage risks, scope creep, and change requests.
- Provide ad hoc training and sales support activities such as software demonstrations.
- Maintain project plans and activity logs, ensuring deadlines are met.
Essential Skills & Experience:
- Circa 3 years’ experience in software training or consultancy.
- Training certification and/or knowledge of Prince II/ITIL standards.
- Strong IT proficiency, particularly in Microsoft Office.
- SQL skills (desirable but not essential).
- Excellent communication, organisation, and presentation skills.
- Ability to manage customer relationships and work effectively with stakeholders at all levels.
- Self-driven, creative, and enthusiastic team player.
Implementation Consultant employer: BPM Tech #BecausePeopleMatter
Contact Detail:
BPM Tech #BecausePeopleMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with the specific ERP software solutions that the company offers. Understanding their features and benefits will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your training and consultancy skills by reviewing best practices in delivering engaging training sessions. Consider creating a mock training session to showcase your ability to convey complex information clearly and effectively.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with project management methodologies like Prince II or ITIL. Even if you don't have formal certification, being able to articulate how you've applied these principles in past roles can set you apart from other candidates.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software training or consultancy. Emphasise any certifications you have, such as training qualifications or knowledge of Prince II/ITIL standards, to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver high-quality consultative services and manage customer relationships effectively.
Showcase Communication Skills: Since excellent communication is essential for this role, consider including examples in your application that showcase your ability to present information clearly and engage with stakeholders at all levels.
Highlight Training Experience: Detail your experience in delivering training courses, both in-person and remotely. Provide examples of how you've developed training materials and managed training processes to ensure effective learning outcomes for customers.
How to prepare for a job interview at BPM Tech #BecausePeopleMatter
✨Showcase Your Training Experience
Make sure to highlight your previous experience in software training or consultancy. Be prepared to discuss specific examples of how you've successfully delivered training sessions and the impact they had on customer satisfaction.
✨Demonstrate Your Communication Skills
As an Implementation Consultant, strong communication is key. Practice articulating complex concepts clearly and concisely. You might be asked to explain a technical process, so think about how you would break it down for someone unfamiliar with the software.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle customer escalations or manage risks during implementation. Think through your approach and be ready to share your thought process.
✨Familiarise Yourself with the Company’s Software
Before the interview, take some time to explore the company’s software solutions. Understanding their features and benefits will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
