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For Companies At a Glance
- Tasks: Join our team to diagnose faults and manage telecom service resolutions.
- Company: Alfonica is a leading UK telecom provider known for innovative solutions.
- Benefits: Enjoy ongoing training, a supportive team environment, and career growth opportunities.
- Why this job: Be part of a forward-thinking company that values your input and fosters innovation.
- Qualifications: Experience in telecom support and strong communication skills are essential.
- Other info: This is a full-time, on-site role based in Manchester.
The predicted salary is between 28800 - 43200 £ per year.
Unified Communications Provisioning & Support
At Alfonica, we work closely with all major UK networks and carriers to deliver cutting-edge telecom solutions. With a strong product portfolio spanning Hosted Telephony (VoIP), Connectivity and Unified Communications, we take pride in offering exceptional service tailored to our clients’ needs.
About the Job:
Manchester, UK (On-site | Full-time | Permanent)
Monday to Friday, 9:30am – 6:00pm
Are you passionate about delivering top-tier telecoms support and being part of an innovative, growing company? Alfonica, an Ofcom-registered telecoms provider, is seeking a motivated and detail-oriented individual to join our Unified Communications Provisioning & Support team based in Manchester.
At Alfonica, we work closely with all major UK networks and carriers to deliver cutting-edge telecom solutions. With a strong product portfolio spanning Hosted Telephony (VoIP), Connectivity and Unified Communications, we take pride in offering exceptional service tailored to our clients’ needs.
In this desk-based role, you’ll be responsible for:
- Diagnosing faults and managing resolutions efficiently across a wide range of telecom services.
- Understanding customer needs and guiding them through implementation.
- Liaising with suppliers and escalating technical queries where appropriate.
- Provisioning telecom products and services accurately and promptly.
What we’re looking for:
- Experience in a telecommunications support role.
- Solid technical understanding of telecom systems; familiarity with Asterisk-based phone systems is a bonus.
- Strong multitasking skills and the ability to perform under pressure.
- Excellent communication skills and a professional telephone manner.
- A proactive team player with a keen eye for detail and organisational skills.
- Committed to confidentiality and maintaining high standards of customer service.
You’ll be part of a forward-thinking team where your input is valued, and ongoing training is provided to support your growth. This is an exciting opportunity to build your telecoms career with a company dedicated to staying ahead of the curve.
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Unified Communications Provisioning & Support employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Provisioning & Support
✨Tip Number 1
Familiarise yourself with the latest trends in Unified Communications and VoIP technology. Being knowledgeable about current innovations will not only help you stand out during discussions but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the telecom industry, especially those who work with Asterisk-based systems. Engaging with others can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've successfully diagnosed and resolved technical issues, as this will be crucial in demonstrating your capability for the role.
✨Tip Number 4
Practice your communication skills, particularly over the phone. Since the role requires a professional telephone manner, consider role-playing scenarios with friends or family to refine your approach and ensure you convey information clearly and confidently.
We think you need these skills to ace Unified Communications Provisioning & Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Unified Communications Provisioning & Support position. Tailor your application to highlight relevant experience in telecommunications support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in telecommunications support, especially if you have experience with Asterisk-based phone systems. Use specific examples to demonstrate your technical understanding and problem-solving skills.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and professional language in your CV and cover letter, and consider including examples of how you've successfully liaised with customers or suppliers in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work at Alfonica specifically. Mention their commitment to exceptional service and how your values align with theirs. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at BPL Business Media Ltd
✨Show Your Telecom Knowledge
Make sure to brush up on your understanding of telecom systems, especially if you have experience with Asterisk-based phone systems. Being able to discuss technical details confidently will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Highlighting your ability to manage resolutions efficiently will showcase your suitability for the role.
✨Communicate Clearly
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly and professionally. Consider doing mock interviews to refine your telephone manner.
✨Emphasise Teamwork and Organisation
Be ready to discuss your experiences as a proactive team player. Share specific instances where your organisational skills helped in multitasking under pressure, as this is key for the role.
