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- Tasks: Join our team to diagnose telecom faults and support customers with top-notch service.
- Company: Alfonica is a leading UK telecom provider, known for innovative solutions and exceptional client service.
- Benefits: Enjoy ongoing training, a supportive team environment, and the chance to grow your telecom career.
- Why this job: Be part of a forward-thinking company that values your input and offers exciting growth opportunities.
- Qualifications: Experience in telecom support and strong communication skills are essential; Asterisk knowledge is a plus.
- Other info: This is a full-time, on-site role based in Manchester, working Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
At Alfonica, we work closely with all major UK networks and carriers to deliver cutting-edge telecom solutions. With a strong product portfolio spanning Hosted Telephony (VoIP), Connectivity and Unified Communications, we take pride in offering exceptional service tailored to our clients’ needs.
About the Job:
- Location: Manchester, UK (On-site | Full-time | Permanent)
- Working Hours: Monday to Friday, 9:30am – 6:00pm
Are you passionate about delivering top-tier telecoms support and being part of an innovative, growing company? Alfonica, an Ofcom-registered telecoms provider, is seeking a motivated and detail-oriented individual to join our Unified Communications Provisioning & Support team based in Manchester.
In this desk-based role, you’ll be responsible for:
- Diagnosing faults and managing resolutions efficiently across a wide range of telecom services.
- Understanding customer needs and guiding them through implementation.
- Liaising with suppliers and escalating technical queries where appropriate.
- Provisioning telecom products and services accurately and promptly.
What we’re looking for:
- Experience in a telecommunications support role.
- Solid technical understanding of telecom systems; familiarity with Asterisk-based phone systems is a bonus.
- Strong multitasking skills and the ability to perform under pressure.
- Excellent communication skills and a professional telephone manner.
- A proactive team player with a keen eye for detail and organisational skills.
- Committed to confidentiality and maintaining high standards of customer service.
You’ll be part of a forward-thinking team where your input is valued, and ongoing training is provided to support your growth. This is an exciting opportunity to build your telecoms career with a company dedicated to staying ahead of the curve.
Unified Communications Provisioning & Support employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Provisioning & Support
✨Tip Number 1
Familiarise yourself with the latest trends in Unified Communications and VoIP technology. Being knowledgeable about current innovations will not only help you stand out during discussions but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the telecom industry, especially those who work with Asterisk-based systems. Engaging with others can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully diagnosed and resolved technical issues. This will highlight your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Demonstrate your communication skills by practising how you would explain complex telecom concepts to a non-technical audience. This will show that you can guide customers through implementations clearly and professionally.
We think you need these skills to ace Unified Communications Provisioning & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications support. Emphasise any familiarity with VoIP and Asterisk-based systems, as well as your ability to manage multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for telecoms and your understanding of customer needs. Mention specific examples of how you've successfully diagnosed faults or managed resolutions in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your professional telephone manner and ability to liaise effectively with both customers and suppliers.
Showcase Teamwork and Proactivity: In your application, illustrate your experience as a proactive team player. Share instances where you contributed to team success or took the initiative to improve processes in your previous roles.
How to prepare for a job interview at BPL Business Media Ltd
✨Show Your Telecom Knowledge
Make sure to brush up on your understanding of telecom systems, especially if you have experience with Asterisk-based phone systems. Being able to discuss technical details confidently will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Highlighting your ability to manage resolutions efficiently will showcase your suitability for the role.
✨Communicate Clearly
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly and professionally. Consider doing mock interviews to refine your telephone manner.
✨Emphasise Teamwork and Organisation
Be ready to discuss your experiences as a proactive team player. Share specific instances where your organisational skills helped in multitasking or managing pressure effectively.
