At a Glance
- Tasks: Diagnose faults, liaise with suppliers, and assist clients via tickets, emails, and calls.
- Company: ICUK has over 20 years of experience in wholesale communication solutions for rebranding providers.
- Benefits: Enjoy premium health insurance, increasing annual leave, a pension scheme, and unlimited snacks.
- Other info: Work from our Croydon office with training provided for all aspects of the role.
- Why this job: Join a proactive team in a calm environment focused on innovation and continuous improvement.
- Qualifications: Experience in telecoms is essential; knowledge of BT/Openreach/TalkTalk/Sky procedures is desirable.
The predicted salary is between 30000 - 42000 £ per year.
Essential - Experience of working in the telecoms and connectivity sector.
Desirable - knowledge of BT / Openreach / TalkTalk / Sky procedures.
Support role will be covering our entire product portfolio, training provided where needed.
Work from our head office in Croydon, South London (CR0 1YB).
We expect you to share our values of:
- Proactive
Who are we?
ICUK has been established for over 20 years. We primarily focus on supplying wholesale communication solutions to white label providers who rebrand and resell our services as their own. In broad terms we supply broadband, leased lines, traditional phone lines, VoIP, and web hosting. At the heart of our organisation is our in-house developed control panel which allows users to manage all aspects of their estate with us, and for the most part they are self-sufficient without being hugely reliant on us to action things or supply information.
Why ICUK?
By designing and developing our platforms in-house we enjoy the benefits of automation for large parts of our operations. We are not a call centre, instead we’re a team of 18 individuals spread across support, provisioning and development. As a team, we work incredibly quickly responding to all members' ideas and suggestions whether that be on an individual fault or as part of a longer term solution to bring about positive change in our platform or procedures. We operate with a calm environment which is not targeted or incentivised.
Main responsibilities:
- Assist in the diagnosing of faults across all our platforms.
- Working with our development / network teams.
- Liaising with suppliers to ensure faults are handled in a timely manner.
- Interact with clients over tickets, emails and calls.
Skills you will need or develop in this role:
- The ability to demonstrate a keenness for the work.
- Aid in the continual improvement of our platform.
- Provide clear verbal and written communication of technical topics to technical and non-technical customers.
- Willingness to see through support scenarios to the end.
- Desire to expand knowledge across a wide portfolio of services, platforms and suppliers.
- The ability to self-start and willingness to find answers.
Employee Benefits:
We value all members of our team, and we have a track record of recruiting, training and retaining staff with a long career in mind. Here are a selection of benefits we are able to offer:
- Annual leave increases over time.
- Premium level private health insurance (including discounts to gyms etc).
- Pension Scheme.
- Death in service.
- Bottomless tea, coffee and office snacks.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support (VoIP Specialist) in Croydon
✨Get Chummy with Industry Events
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✨Showcase Your Skills with Personal Projects
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We think you need these skills to ace Technical Support (VoIP Specialist) in Croydon
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at BPL Business Media Ltd.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at BPL Business Media Ltd.
How to prepare for a job interview at BPL Business Media Ltd
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
