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- Tasks: Manage the entire order lifecycle for telecom services, ensuring timely delivery and quality.
- Company: Join Train to Win.tv, a leading telecoms training company with decades of expertise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values communication and collaboration in the telecom industry.
- Qualifications: Customer service experience is essential; telecoms knowledge and strong communication skills are vital.
- Other info: Ideal for self-motivated individuals who thrive in both independent and team settings.
The predicted salary is between 36000 - 60000 £ per year.
Support to Win.tv is a hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We leverage decades of expertise in training and development, combined with an in-depth knowledge of market platforms, to offer a truly differentiated support service.
We provide fully managed services to industry Service Providers, handling all non-commercially impacting change requests by end users. This includes Moves, Adds, Changes, and Service Provisioning.
About the Job:
The Provisioning Coordinator works within the Service Delivery team, focusing on order provisioning and supporting support teams. The primary responsibility is to process new orders and manage adds, moves, and changes on existing accounts. Provisioning involves managing the entire order lifecycle from start to finish.
The Provisioning Coordinator will oversee orders to ensure timely delivery and adherence to quality standards, maintaining clear communication between all involved parties.
Key Responsibilities:
- Manage end-to-end order provisioning
- Process new orders and implement adds, moves, and changes
- Handle provisioning for PSTN, connectivity, hosted, and SIP telephony
- Coordinate logistics with Suppliers, Channel Partners, and End Users
- Ensure efficient and timely activities across teams
- Maintain high-quality service delivery
- Facilitate clear communication among all parties
- Collaborate with support teams for consistency
- Report to the Operations Director
Skills / Experience Required:
- Customer Service experience essential
- Telecoms industry experience vital
- Confident with strong relationship-building skills
- Proficiency in Office programs
- Excellent written and spoken communication skills
- Self-motivated and able to work independently or as part of a team
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Provisioning Coordinator employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Coordinator
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially around order provisioning processes. Understanding the terminology and workflows will help you speak confidently about your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the telecoms sector, particularly those involved in service delivery and provisioning. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships or resolved issues in previous roles. This will showcase your ability to maintain high-quality service delivery.
✨Tip Number 4
Research StudySmarter and our approach to service delivery. Being knowledgeable about our values and operations will allow you to tailor your conversations and show genuine interest in joining our team.
We think you need these skills to ace Provisioning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the telecoms industry. Emphasise any roles where you've managed order provisioning or worked with service delivery teams.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Provisioning Coordinator role specifically. Mention your skills in communication and relationship-building, and how they align with the responsibilities outlined in the job description.
Showcase Relevant Skills: When detailing your experience, focus on your proficiency with Office programs and any specific telecoms tools you’ve used. Highlight examples of how you've ensured timely delivery and maintained quality standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent written skills.
How to prepare for a job interview at BPL Business Media Ltd
✨Showcase Your Telecoms Knowledge
Make sure to brush up on your telecoms industry knowledge before the interview. Be prepared to discuss specific technologies and processes related to PSTN, SIP telephony, and order provisioning, as this will demonstrate your understanding of the role.
✨Highlight Customer Service Experience
Since customer service experience is essential for this position, think of examples from your past roles where you successfully managed customer relationships or resolved issues. This will show that you can handle the demands of the job effectively.
✨Demonstrate Strong Communication Skills
As the role requires clear communication among various parties, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your previous work.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use for order management, or how they measure success in the Provisioning Coordinator role.
