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- Tasks: Manage partner support for NEC UNIVERGE BLUE, ensuring smooth communication and project management.
- Company: Join NEC Smart Enterprise Solutions, a leader in IT & Communication solutions across EMEA.
- Benefits: Enjoy a full-time role with opportunities for growth and travel in a dynamic environment.
- Why this job: Be part of a team transforming business communications while delivering exceptional partner experiences.
- Qualifications: Experience in customer support or project management; tech-savvy with excellent communication skills required.
- Other info: Position available in Nottingham, UK or Hilversum, Netherlands.
The predicted salary is between 36000 - 60000 ÂŁ per year.
NEC Smart Enterprise Solutions provides IT & Communication solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction.
With our NEC UNIVERGE BLUE Cloud Services, we are able to integrate all of our customer’s business communications in an efficient and reliable way. And with this cloud platform we are transforming the way businesses communicate and collaborate. With NEC UNIVERGE BLUE Cloud Services we are leading the experience.
NEC Smart Enterprise Solutions serves its customers across EMEA (Europe, Middle East & Africa) through a network of direct sales organizations, business partners and value-added resellers. For more information, please visit: http://www.nec-enterprise.com
About the Job:
The Partner Support Desk manager Cloud job role is key to extending our “Worry Free Experience” to our NEC UNIVERGE BLUE sales partners. As part of our Sales Team, a partner support manager assures accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful partner support managers who demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.
Key Responsibilities:
- Supporting (new) partners with questions related to quoting, ordering and number porting
- Teaching partners on how to use the systems & tools (themselves)
Skills / Experience Required:
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Tech savvy, preferably with telecom, SaaS and UCaaS industry experience
- Well organized with the ability to multi-task
- Detail oriented
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with the channel partners and customers
- Ability to quickly understand NEC’s UNIVERGE BLUE Cloud Service portfolio and all enhanced features
- Experience with inside sales
- Excellent communication and presentation skills
- Professional Education (Bachelor) degree is preferred
- Takes personal responsibility for the quality and timelines
- Aligns the products, service and performance with the rest of the organization
- Builds and maintain customer satisfaction (external and internal)
- Willingness to travel
Job Position Type:
Full-time
Location:
Nottingham, UK or Hilversum, Netherlands
#J-18808-Ljbffr
Partner Support Desk Manager: Cloud employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Support Desk Manager: Cloud
✨Tip Number 1
Familiarise yourself with NEC's UNIVERGE BLUE Cloud Services. Understanding the features and benefits of this platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of NEC Smart Enterprise Solutions on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Partner Support Desk Manager role.
✨Tip Number 3
Brush up on your project management skills, especially in relation to sales support. Being able to discuss specific examples of how you've successfully managed projects in the past will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your communication skills during the interview. Since the role involves building trust with partners and customers, be ready to demonstrate how you've effectively communicated in previous roles.
We think you need these skills to ace Partner Support Desk Manager: Cloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, customer support, and sales. Emphasise any familiarity with Salesforce.com or CRM tools, as well as your tech-savvy nature, especially in telecom or SaaS.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Partner Support Desk Manager role. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to build trust with partners and customers.
Showcase Communication Skills: Since excellent written and oral communication skills are crucial for this role, ensure that your application is free from errors and clearly articulates your thoughts. Use professional language and structure your application logically.
Highlight Relevant Achievements: Include specific examples of past achievements that demonstrate your ability to manage projects, support partners, and enhance customer satisfaction. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at BPL Business Media Ltd
✨Know the Product Inside Out
Familiarise yourself with NEC's UNIVERGE BLUE Cloud Services and its features. Be prepared to discuss how these solutions can benefit partners and enhance their customer experience.
✨Demonstrate Your Communication Skills
Since this role involves a lot of interaction with partners, showcase your excellent written and oral communication skills during the interview. Practice articulating your thoughts clearly and confidently.
✨Highlight Relevant Experience
Discuss your previous roles in customer success, project management, or sales support. Provide specific examples of how you've successfully managed projects or supported clients in the past.
✨Showcase Your Tech Savviness
Be ready to talk about your experience with CRM tools like Salesforce.com and any familiarity you have with telecom, SaaS, or UCaaS industries. This will demonstrate your ability to adapt to the technical aspects of the role.
