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- Tasks: Manage and process orders for telecom services, ensuring timely delivery and quality.
- Company: Join Train to Win.tv, a leading telecoms training company with decades of expertise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Customer service and telecoms experience required; 2 years in hosted telephony preferred.
- Other info: Ideal for self-starters who thrive in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Support to Win.tv is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it with an unparalleled knowledge of the platforms in the market to create a truly differentiated support service. We provide fully managed services to industry Service Providers. Our services offer care of all non-commercially impacting change requests by end users. This includes all Moves, Adds, Changes, and Provisioning of services.
About the Job:
The Order Delivery Manager works within the Service Delivery team involved in order provisioning and assisting the support teams. The main function of the role is to process orders, both new as well as actioning adds, moves, and changes on existing accounts. Provisioning will involve the end-to-end processing of the order lifecycle. The Order Delivery Manager will be responsible for overseeing orders and ensuring services are delivered on time and to the specified quality. This includes a clear and understandable line of communication between all parties.
Key Responsibilities:
- End-to-end order provisioning
- Processing of orders both new as well as actioning adds, moves, and changes
- Provisioning will entail the order processing of PSTN, connectivity, hosted and SIP telephony
- Work with Suppliers, Channel Partners, and their End User Customers to coordinate the logistics of their order
- Efficient & timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery
- This includes a clear and understandable line of communication between all parties
- Working alongside the support teams for a consistent approach
- Reporting to the Operations Director
Skills / Experience Required:
- Customer Service experience vital
- Telecoms industry experience essential
- 2 years’ experience provisioning hosted telephony platforms and Connectivity products
- Confident individuals, with the ability to build customer relationships
- Essential knowledge of Office programs
- Excellent communication skills both written and spoken
- Self-starter who can work independently as well as part of the team
Order Delivery Manager employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Delivery Manager
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially hosted telephony platforms and connectivity products. Understanding the technical aspects and current trends will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the telecoms sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Order Delivery Manager role.
✨Tip Number 3
Demonstrate your customer service skills in conversations. Be prepared to share examples of how you've successfully managed customer relationships and resolved issues in previous roles.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's a phone call or a meeting, effective communication is key to ensuring everyone is on the same page.
We think you need these skills to ace Order Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Order Delivery Manager. Familiarise yourself with order provisioning processes and the telecoms industry to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any specific roles you've held in the telecoms industry. Mention your familiarity with hosted telephony platforms and connectivity products to stand out.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and spoken communication skills. This could include previous roles where you coordinated with multiple teams or clients.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements mentioned in the job description. Discuss how your skills and experiences align with the needs of the Service Delivery team and your approach to ensuring timely service delivery.
How to prepare for a job interview at BPL Business Media Ltd
✨Know Your Telecoms Stuff
Make sure you brush up on your knowledge of the telecoms industry, especially around hosted telephony platforms and connectivity products. Being able to discuss specific technologies or trends will show that you're not just familiar with the basics but are genuinely interested in the field.
✨Demonstrate Customer Service Skills
Since customer service experience is vital for this role, prepare examples from your past work where you successfully handled customer queries or issues. Highlight how you built relationships and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Showcase Your Communication Skills
Effective communication is key in this role, so be ready to demonstrate your written and spoken communication skills during the interview. You might be asked to explain complex concepts simply, so practice articulating your thoughts clearly and concisely.
✨Prepare for Teamwork Scenarios
As the role involves working alongside various teams, think of examples where you've successfully collaborated with others. Be prepared to discuss how you coordinate activities and ensure everyone is on the same page, as this will highlight your ability to work effectively in a team environment.
