Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and process orders for telecom services, ensuring timely delivery and quality.
- Company: Join Train to Win.tv, a leading telecoms training company with decades of expertise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Customer service and telecoms experience required; 2 years in hosted telephony preferred.
- Other info: Ideal for self-starters who thrive in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Support to Win.tv, is the hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We’ve used our decades of expertise in training and development and merged it withan unparalleledknowledge of the platforms in the market to create a truly differentiated support service.
We provide a fully managed services to industry Service Providers. Our services offer care of all non-commercially impacting change requests by end users. This includes all Moves, Add’s, Changes and Provisioning of services.
About the Job:
The Order Delivery Manager works within the Service Delivery team involved in order provisioning and assisting the support teams. The main function of the role is to process orders both new as well as actioning adds, moves and changes on existing accounts. Provisioning will involve the end-to-end processing of the order lifecycle.
The Order Delivery Manager will be responsible for overseeing orders and ensuring services are delivered on time and to the specified quality. This includes a clear and understandable line of communication between all parties.
Key Responsibilities:
- End to end order provisioning
- Processing of orders both new as well as actioning adds, moves and changes
- Provisioning will entail the order processing of PSTN, connectivity, hosted and SIP telephony
- Work with Suppliers, Channel Partners and their End User Customers to coordinate the logistics of their order
- Efficient & timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery
- This includes a clear and understandable line of communication between all parties
- Working alongside the support teams for a consistent approach
- Reporting to the Operations Director
Skills / Experience Required:
- Customer Service experience vital
- Telecoms industry experience essential
- 2 years’ experience provisioning hosted telephony platforms and Connectivity products
- Confident individuals, with the ability to build customer relationships
- Essential knowledge of Office programs
- Excellent communication skills both written and spoken
- Self-starter who can work independently as well as part of the team
#J-18808-Ljbffr
Order Delivery Manager employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Delivery Manager
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially hosted telephony platforms and connectivity products. Understanding the technical aspects and current trends will help you stand out during discussions with our team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. This will show us that you can effectively communicate and coordinate with various stakeholders.
✨Tip Number 3
Brush up on your organisational skills, as the role requires efficient coordination across multiple teams. Be ready to discuss how you prioritise tasks and manage time effectively in a fast-paced environment.
✨Tip Number 4
Prepare to showcase your ability to work independently as well as part of a team. We value self-starters who can take initiative, so think of examples where you've successfully contributed to team goals while also managing your own responsibilities.
We think you need these skills to ace Order Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Order Delivery Manager position. Tailor your application to highlight relevant experience in order provisioning and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the telecoms industry, particularly any roles involving hosted telephony platforms and connectivity products. Use specific examples to demonstrate your skills in order processing and customer relationship management.
Showcase Communication Skills: Since excellent communication is vital for this role, ensure that your application reflects your written and spoken communication abilities. Consider including examples of how you've successfully communicated with customers or team members in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the Order Delivery Manager role. Mention your self-starter attitude and ability to work independently, as well as your experience in coordinating activities across teams to ensure high-quality service delivery.
How to prepare for a job interview at BPL Business Media Ltd
✨Understand the Telecoms Landscape
Familiarise yourself with the telecoms industry, especially hosted telephony and connectivity products. Being able to discuss current trends and challenges in the sector will show your passion and knowledge during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. The role requires building strong relationships, so showcasing how you've successfully managed customer interactions will be crucial.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle order provisioning challenges. Think of specific situations where you had to coordinate with multiple teams or resolve issues efficiently.
