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- Tasks: Engage with customers, troubleshoot issues, and coach them on new telephony systems.
- Company: Join an award-winning managed services company specialising in cloud telephony solutions.
- Benefits: Enjoy excellent training, potential bonuses, and opportunities for career growth within the company.
- Why this job: Be part of a dynamic team in a fast-paced industry, making a real impact on customer experiences.
- Qualifications: Customer service experience is essential; confidence and good communication skills are a must.
- Other info: No prior technical experience needed, but it's a plus!
The predicted salary is between 28800 - 43200 £ per year.
The Company is an award-winning managed services company for Communications the channel. They used their decades of expertise in training and development and merged it with an unparalleled knowledge of the cloud telephony platforms in the market to create a truly differentiated support service.
About the Job:
This is an amazing opportunity to work in a dynamic and ever evolving communication industry. Working with UCaaS and CCaaS industry leaders, gaining insights on the latest cloud technology. The role will be based in their offices in Fleet. They are a busy office and everyone in the business is seen as a key player providing a first-class service to their customers. You will join a young, dynamic team where they believe in supporting each other.
It is important to understand each member of the team have an accountability for their work, tasks are assigned and objectives are worked towards with potential bonuses for over achieving.
Their employees receive excellent training in their role and have opportunities to explore other parts of the business such as management positions, virtual trainers, project management, on-site installation engineer and Level 2 Technical support desk.
Key Responsibilities:
- Dealing with Customer queries relating to their new telephony migration
- Coaching the Customer on their new system
- Troubleshooting any issues that may have resulted in the switch to the new technology
- Escalating any faults that may have occurred due to misconfiguration during the migration
Skills / Experience Required:
- Customer Service experience needed
- Confident individuals, with the ability to build customer relationships
- Essential knowledge of Office programmes
- Good communication skills both written and spoken
- The ability to learn new systems and work initiatively
- Excellent attention to detail
- The ability to work under pressure
- Excellent interpersonal skills
- No prior technical experience required but is advantageous
Job Position Type:
Full-time
Region:
South East England
Location:
Fleet, Hampshire
Salary Range:
Benefits/Extras:
- Unified Communication Academy for developing skills within the various areas of Managed Services
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Customer Relationship Executive employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive
✨Tip Number 1
Familiarise yourself with the latest trends in UCaaS and CCaaS technologies. Understanding these platforms will not only help you during interviews but also show your genuine interest in the role and the industry.
✨Tip Number 2
Network with current employees or professionals in the communications sector. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or built strong relationships, as this will demonstrate your capability to excel in the role.
✨Tip Number 4
Showcase your ability to learn new systems quickly. Be ready to share instances where you've adapted to new technologies or processes, as this aligns perfectly with the company's focus on training and development.
We think you need these skills to ace Customer Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your ability to build relationships and any experience you have with technology or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as working with UCaaS and CCaaS technologies, and how your skills can contribute to their team.
Highlight Relevant Skills: In your application, focus on your communication skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully handled customer queries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BPL Business Media Ltd
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Your Communication Skills
Good communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing both your written and spoken communication abilities.
✨Familiarise Yourself with Cloud Technology
While prior technical experience isn't mandatory, having a basic understanding of cloud telephony platforms will set you apart. Research common terms and concepts related to UCaaS and CCaaS to show your enthusiasm for the industry.
✨Emphasise Teamwork and Accountability
This company values a collaborative environment where everyone is accountable for their work. Be ready to discuss how you've contributed to team success in previous roles and how you handle responsibilities and objectives.
