At a Glance
- Tasks: Support community engagement and manage administrative tasks for a construction project.
- Company: Join a dynamic team focused on building trust within the local community.
- Benefits: Gain valuable experience while earning an apprenticeship qualification.
- Other info: Perfect for those looking to kickstart their career in customer service and administration.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Good IT skills and strong communication abilities are a must.
The predicted salary is between 18000 - 25000 € per year.
The Site Admin and Liaison Apprentice will work in our site office and will report to the Project Manager as well as Higgins Managing RLO. The role entails producing reports, newsletters and resident communication in a range of digital and traditional formats. There will be residents’ events hosted face to face as well as community engagement initiatives to support alongside completing general administrative functions for the project. A key function of this role is the assembly of the site report for the monthly site meeting and all associated administration, such as logging and reporting complaints, compliments and enquiries. Your role will be to support the engagement between the construction processes and the needs of the community to ensure the smooth completion of works and transparent communication, building trust with local stakeholders.
Main Duties/Responsibilities
- General administration duties including filing, typing memos, letters and reports.
- Arrange meetings and provide refreshments as required.
- Answering and handling telephone calls, message taking and maintaining a log of complaints/issues.
- Upload and scan data and assist site‑surveying department.
- Distribute letters and emails.
- Support with community engagement, newsletters, posters and events.
- Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
- Organising and delivering community engagement sessions, outreach and drop in surgeries for residents.
- Supporting with social value objectives for the project.
- Resident surveys as required.
- Being available and responsive.
- Organising meetings.
The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework.
Requirements
Training Requirements: To undertake the apprenticeship qualification, and the associated end point assessment within the expected duration for the role. Apprenticeship: Customer Service Practitioner Level 2. Duration: The apprenticeship will take a minimum of 12 months to complete.
Entry Requirements: Apprentices will be required to have or achieve level 1 English and Maths (equivalent to GCSEs at grades D to G) and to have taken level 2 (equivalent to GCSEs at grades A* to C) English and Maths tests prior to completion of their Apprenticeship.
Person Specification - Skills, Qualifications and Experience
- Good IT skills to include Word, Excel, Outlook and the internet.
- Well organised and accurate.
- Good communication skills – written and verbal.
- Experience responding to customer or resident queries.
- Empathy and patience.
- Team work skills.
- Ability to work under pressure.
- Previous experience of working in a customer service, office environment or similar.
- Confident at using own initiative and working with minimal supervision.
- CSCS card.
Site Admin and Liaison Apprentice (Camden Local) employer: BPIC Network
As a Site Admin and Liaison Apprentice with us, you'll be part of a dynamic team dedicated to fostering community engagement and ensuring transparent communication between construction processes and local residents. Our supportive work culture prioritises employee growth through hands-on experience and training, while our Camden location offers a vibrant environment for personal and professional development. Join us to make a meaningful impact in the community while gaining valuable skills in administration and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Site Admin and Liaison Apprentice (Camden Local)
✨Tip Number 1
Get to know the company! Research Camden Local and understand their values and projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Attend local events or community meetings related to the role. Engaging with residents and stakeholders can give you insights and connections that might just land you the job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions, especially around customer service and community engagement. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Site Admin and Liaison Apprentice (Camden Local)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Site Admin and Liaison Apprentice role. Highlight your relevant skills, like communication and organisation, and show us how you can support community engagement and administrative tasks.
Show Off Your IT Skills:Since good IT skills are a must-have, don’t forget to mention your experience with Word, Excel, and Outlook. If you've done any digital communication or report writing before, let us know – it’ll make your application stand out!
Demonstrate Your Customer Service Experience:We want to see that you’ve got experience dealing with customer or resident queries. Share specific examples of how you’ve handled complaints or provided support in previous roles to show us you’re up for the challenge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at BPIC Network
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Site Admin and Liaison Apprentice. Familiarise yourself with the key tasks like producing reports, handling resident communications, and supporting community engagement initiatives. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with residents and stakeholders, be prepared to discuss your previous experiences in customer service or similar environments. Think of specific examples where you successfully handled queries or complaints, as this will highlight your ability to engage effectively with the community.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared to talk about how you manage your time and tasks. You might want to share examples of how you've organised events or managed multiple responsibilities in the past. This will show that you can handle the administrative duties of the role efficiently.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a resident complaint or organising a community event. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to work under pressure. This will help you stand out as a candidate who can think on their feet.
