At a Glance
- Tasks: Handle admin duties, organise community events, and support resident engagement.
- Company: Join a dynamic team focused on social value and community impact.
- Benefits: Gain valuable experience, develop your skills, and make a difference in the community.
- Other info: Opportunity to work independently and grow in a supportive environment.
- Why this job: Be the voice of residents and help shape their community experience.
- Qualifications: Strong IT skills, good communication, and customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Reading, United Kingdom | Posted on 01/06/2026
Responsibilities
- General administration duties including filing, typing memos, letters and reports.
- Arrange meetings and provide refreshments as required.
- Answer and handle telephone calls, take messages and maintain a log of complaints/issues.
- Upload and scan data and assist the site‑surveying department.
- Distribute letters and emails.
- Support community engagement, newsletters, posters and events.
- Provide support to the Project Manager, Social Value, Resident Liaison Officers and site team.
- Organise and deliver community engagement sessions, outreach and drop‑in surgeries for residents.
- Support social value objectives for the project.
- Conduct resident surveys as required.
- Remain available and responsive.
- Organise meetings.
Requirements
- Good IT skills to include Word, Excel, Outlook and the internet.
- Well organised and accurate.
- Good communication skills – written and verbal.
- Experience responding to customer or resident queries.
- Empathy and patience.
- Ability to work under pressure.
- Previous experience of working in a customer service, office environment or similar.
- Confident at using own initiative and working with minimal supervision.
Resident Liason Officer in Reading employer: BPIC Network
As a Resident Liaison Officer in Reading, you will join a supportive and dynamic team dedicated to enhancing community engagement and social value. Our company fosters a collaborative work culture that prioritises employee growth through training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the local community. With a focus on work-life balance and a commitment to inclusivity, we offer a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liason Officer in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and community engagement efforts. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in administration and customer service can directly benefit the role of Resident Liaison Officer.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with Word, Excel, and Outlook during the interview. Maybe even bring along a portfolio showcasing any relevant documents or reports you've created in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liason Officer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your relevant experience in administration, customer service, and community engagement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your good communication skills and ability to handle confidential information.
Showcase Your IT Skills:Since good IT skills are a must, make sure to mention your proficiency in Word, Excel, and Outlook. If you've used these tools in previous roles, give us some examples of how they helped you succeed!
Be Yourself!:We love authenticity! Let your personality shine through in your application. Show us your empathy and patience, especially when discussing your experience with residents or customers. Remember, we’re looking for someone who can connect with our community!
How to prepare for a job interview at BPIC Network
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Resident Liaison Officer. Familiarise yourself with tasks like handling complaints, organising community engagement sessions, and supporting the project manager. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer queries or organised meetings, and be ready to discuss these experiences during the interview.
✨Demonstrate IT Proficiency
Brush up on your IT skills, especially with Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in past jobs, whether for filing reports or managing data. You might even want to mention any specific projects where your IT skills made a difference.
✨Emphasise Empathy and Patience
This role involves dealing with residents and their concerns, so it's crucial to convey your empathy and patience. Share stories that highlight your ability to handle difficult situations calmly and effectively, showing that you can maintain professionalism under pressure.
