Principal Delivery Officer in London

London Bridge, United Kingdom | Posted on 22/10/2026

As Principal Delivery Officer within theMayor's Infrastructure Coordination Service, you will lead the technical sideof the SSM team. Working at the intersection of environmental markets, surfacewater management and infrastructure delivery, you will oversee the developmentof the SSM framework and successful implementation of the SSM market rounds.

You will manage a number of technicaland interdependent workstreams – SuDS design, market design, trading platform,data, monitoring & evaluation, delivery, among others – to ensure the SSMwork programme is delivered successfully and within budget.

This will involve convening ‘buyers’ –lead local flood authorities, Boroughs and Transport for London – together with‘suppliers’ – utilities and contractors – to develop market and commercialarrangements, technical guidance and best practice, ensuring lessons arelearned from each market round and refine the wider SSM processes. The SSMleverages London’s high volume of annual streetworks and encourages contractorsto reinstate SuDS rather than traditional asphalt and concrete into theirplanned streetworks, thereby delivering SuDS at scale, lowering costs ofdelivery and reducing road disruption.

The role offers a unique opportunity towork on a high-profile programme with significant visibility across City Hall,government and industry. You will engage with senior stakeholders across theGLA and the wider sector – including Flood Ready London, Ofwat, lead localflood authorities and the Environment Agency – to help shape how London'sinfrastructure networks support the city's growth ambitions.

The successful candidate will combinestrong technical acumen, a can-do attitude and programme management skills withthe ability to understand and communicate complex SuDS / utility issues.Whether your background is in sustainability, environmental markets, utilities,infrastructure or a related field, you will be motivated by solving challengingproblems, building effective partnerships and delivering tangible outcomes forLondoners.

What your day will look like

• Supporting a multi-disciplinaryteam environment, ensuring team members feel supported and have the right resources and tools to carry out their work.
• Providing strategic directionacross the SSM’s technical workstreams, addressing risks and technical barrierswhilst achieving delivery targets.
• Providing support to Buyers andSuppliers and developing strong relationships with key stakeholders, includinglead local flood authorities, utilities, contractors and regulators.
• Working with SSM marketparticipants to identify and deliver practical solutions to complex situationsrelating to environmental markets, SuDS and streetworks.
• Managing a large programmebudget, including external consultants and overseeing procurement processes todeliver high-quality technical work, ensuring KPIs are delivered on time,within budget and to a high standard.
• Producing reports, case studiesand best-practice guidance that capture lessons learned and influenceinfrastructure delivery across the sector.
• Analysing technical, commercialand delivery data to develop business cases for future governance and deliverymodels, identifying opportunities for innovation and improvement.
• Representing the GLA atmeetings, workshops and industry events, championing collaborative approachsto infrastructure connections and housing delivery.
• Preparing briefings and updatesfor senior management, programme boards and the Mayor's Office, ensuring risks,issues and opportunities are clearly communicated.

The GLA Competency Framework

Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL)

If you have questions about the role

If you wish to talk to someone about therole, the hiring manager Gabriele Caprotti would be happy to speak toyou. Please contact them at .

To find out more about theInfrastructure Coordination Service and what it is like to work in the team, weencourage prospective applicants to visit our team microsite: GLA'sInfrastructure Coordination Service: New Roles . The microsite providesan overview of the team’s work, current priorities and impact, as well asdetails of two online information webinars where you can hear more about theroles and ask questions directly to members of the team.

This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorshipfor some internal candidates, in limited circumstances. Please contact thehiring manager if you wish to discuss this further.

Assessment process

Once you have submitted an application,your details will be reviewed by a panel.

If shortlisted, you’ll be invited to aninterview/assessment. The interview/assessment date is provisionally scheduledacross weeks commencing 9th and 16th November.

Equality, diversity and inclusion

London's diversity is its biggest asset,and we strive to ensure our workforce reflects London's diversity at alllevels. We welcome applications from everyone regardless of age, gender, genderidentity, gender expression, ethnicity, sexual orientation, faith ordisability.

We particularly encourage applicationsfrom Black, Asian and Minority ethnic candidates and disabled candidates whoare currently underrepresented in our workforce.

We are committed to being an inclusiveemployer and we are happy to consider flexible working arrangements. We wouldwelcome applications from candidates who are seeking part time work as thisrole is open to job share.

Please note we are a DisabilityConfident Employer so for candidates who wish to be considered under the schemeand meet the essential criteria, they will automatically be invited tointerview. Please note, should you require any adjustments through the process,we will accommodate as much as possible. Please contact the recruitment teamfor further information if required.

Additional Information

Please note, all candidates will needto confirm that the information provided in this application form is true andcorrect. Should a candidate deliberately give false information, including theuse of AI software, they understand that this would disqualify them fromconsideration.

Successful candidates must undergo acriminal record (DBS) check but some roles may require additional securityscreening.

To be considered for the role you mustmeet the following essential criteria:

• A successful track record ofleadership, team management, and external engagement / relationship building.
• Degree or equivalent in arelevant field (e.g. Environmental studies, Sustainability, Civil Engineering).
• Technical expertise on issuesrelated to the water, infrastructure and streetworks sectors, and addressingsurface water flooding issues, as well as substantial experience relating to: EnvironmentalMarkets, Construction, Streetworks, Utilities, Development, Capital Delivery orsimilar (relevant transferable experience and skills welcome).
• Experience of successfullyoperating in a complex political environment and an ability to prepare timely,clear and concise reports, presentations and briefings on complex, technical,and/or sensitive issues for a range of different audiences.
• Strong programme and projectmanagement skills and experience, including evidence of successful delivery totime and budget.

Communicating and Influencing

… is presenting information andarguments clearly and convincingly so that others see us as credible andarticulate and engage with us.

Level 3 indicators of effectiveperformance:

• Encourages and supports teams in engaging in transparent andinclusive communication
• Influences others and gains buy-in using compelling,well-thought-through arguments
• Negotiates effectively to deliver GLA priorities
• Synthesises the complex viewpoints of others, recognises wherecompromise is necessary and brokers agreement
• Advocates positively for the GLA both within and outside the organization

Building and Managing Relationships

… is developing rapport and workingeffectively with a diverse range of people; and sharing knowledge and skills todeliver shared goals.

Level 3 indicators of effectiveperformance:

• Actively engages partners and encourages others to buildrelationships that support GLA objectives
• Understands and recognises the contributions that staff at alllevels make to delivering prioritiesProactively manages partner relationships, preventing or resolvingany conflict
• Adapts style to work effectively with partners, building consensus,trust and respect
• Delivers objectives by bringing together diverse stakeholders towork effectively in partnership

Problem solving

…is analysing and interpreting situations from a variety of viewpoints, and finding creative, workable andtimely solutions.

Level 3 indicators of effectiveperformance

• Clarifies ambiguous problems,questioning assumptions to reach a fuller understanding
• Actively challenges the statusquo to find new ways of doing things, looking for good practice
• Seeks and incorporates diverseperspectives to help produce workable strategies to address complex issues
• Initiates consultation onopportunities to improve work processes
• Supports the organisation toimplement innovative suggestions

Research and analysis

…is gathering intelligence (information,opinion and data) from varied sources, making sense of it, testing its validityand drawing conclusions that can lead to practical benefits.

Level 3 indicators of effectiveperformance

• Expands networks to gain new information sources for research andpolicy development
• Identifies and implements methods to ensure intelligence is of ahigh quality
• Encourages others to analyse data from different angles, usingmultiple perspectives to identify connections and new insights
• Tailors research investment in line with likely impact for Londonersand policy priorities
• Retains a bigger picture view, ensuring research recommendations areappropriate and practical for the GLA and its stakeholders

Planning and Organising

… is thinking ahead; managing time,priorities and risk; and developing structured and efficient approaches todeliver work on time and to a high standard.

Level 3 indicators of effectiveperformance:

• Monitors allocation of resources, anticipating changing requirementsthat may impact work delivery
• Ensures evaluation processes are in place to measure projectbenefits
• Gains buy-in and commitment to project delivery from diversestakeholders
• Implements quality measures to ensure directorate output is of ahigh standard
• Translates political vision into action plans and deliverables

GLA staff are hybrid working up to 3days a week in our offices and remotely depending on their role. As part ofthis, you will need to split your time between home working and coming into theoffice.

In addition to a good salary package,you will be paid every four weeks, providing frequent salary payments. We alsooffer an attractive range of benefits including 30 days’ annual leave, interestfree season ticket loan, interest free bicycle loan and a career averagepension scheme.

• 30 days’ annual leave
• interestfree season ticket loan
• interest free bicycle loan
• a career averagepension scheme

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