At a Glance
- Tasks: Support community engagement and manage communications for a construction project.
- Company: Join a dynamic team focused on community and construction collaboration.
- Benefits: Gain valuable experience while earning an apprenticeship qualification.
- Other info: Exciting opportunity to grow in a supportive environment.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Good IT skills and strong communication abilities are a must.
The predicted salary is between 18000 - 25000 € per year.
The Site Admin and Liaison Apprentice will work in our site office and will report to the Project Manager as well as Higgins Managing RLO. The role entails producing reports, newsletters and resident communication in a range of digital and traditional formats. There will be residents’ events hosted face to face as well as community engagement initiatives to support alongside completing general administrative functions for the project.
A key function of this role is the assembly of the site report for the monthly site meeting and all associated administration, such as logging and reporting complaints, compliments and enquiries. Your role will be to support the engagement between the construction processes and the needs of the community to ensure the smooth completion of works and transparent communication, building trust with local stakeholders.
Main duties/Responsibilities:
- General administration duties including filing, typing memos, letters and reports.
- Arrange meetings and provide refreshments as required.
- Answering and handling telephone calls, message taking and maintaining a log of complaints/issues.
- Upload and scan data and assist site surveying department.
- Distribute letters and emails.
- Support with community engagement, newsletters, posters and events.
- Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
- Organising and delivering community engagement sessions, outreach and drop-in surgeries for residents.
- Supporting with social value objectives for the project.
- Resident surveys as required.
- Being available and responsive.
- Organising meetings.
The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework.
Requirements:
Training Requirements:
To undertake the apprenticeship qualification, and the associated end point assessment within the expected duration for the role.
Apprenticeship: Customer Service Practitioner Level 2
Duration: The apprenticeship will take a minimum of 12 months to complete.
Entry requirements: Apprentices will be required to have or achieve level 1 English and Maths (equivalent to GCSEs at grades D to G) and to have taken level 2 (equivalent to GCSEs at grades A* to C) English and Maths tests prior to completion of their Apprenticeship.
Person Specification - Skills, Qualifications and Experience:
Must Have:
- Good IT skills to include Word, Excel, Outlook and the internet.
- Well organised and accurate.
- Good communication skills – written and verbal.
- Experience responding to customer or resident queries.
- Empathy and patience.
- Teamwork skills.
- Ability to work under pressure.
- Previous experience of working in a customer service, office environment or similar.
- Confident at using own initiative and working with minimal supervision.
- CSCS card.
Site Admin and Liaison Apprentice (Camden Local) employer: BPIC Network
As a Site Admin and Liaison Apprentice, you will be part of a dynamic team dedicated to fostering community engagement and ensuring transparent communication between construction processes and local residents. Our Camden office offers a supportive work culture that prioritises employee growth through hands-on experience and training opportunities, making it an excellent place for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Site Admin and Liaison Apprentice (Camden Local)
✨Tip Number 1
Get to know the company and its projects! Research Camden Local and understand their community engagement initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and stakeholders, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Attend local events or workshops related to community engagement. This not only helps you meet potential colleagues but also gives you insights into what’s happening in the area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Camden Local.
We think you need these skills to ace Site Admin and Liaison Apprentice (Camden Local)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Site Admin and Liaison Apprentice role. Highlight your relevant skills, like communication and organisation, that match what we're looking for.
Show Off Your IT Skills:Since good IT skills are a must, don’t forget to mention your experience with Word, Excel, and Outlook. We want to see how tech-savvy you are, so include any specific projects or tasks where you've used these tools.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you'll be doing in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at BPIC Network
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Site Admin and Liaison Apprentice. Familiarise yourself with tasks like producing reports, handling resident communications, and supporting community engagement initiatives. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with residents and stakeholders, be prepared to discuss your previous experiences in customer service or similar roles. Share specific examples where you effectively handled queries or complaints, showcasing your empathy and patience.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in this role, such as organising a community event or dealing with a complaint. Be ready to explain how you would approach these situations, highlighting your organisational skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of community engagement initiatives they have planned, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
