At a Glance
- Tasks: Lead complex tenancy management and support vulnerable customers in Independent Living services.
- Company: Dynamic housing organisation focused on customer wellbeing and service excellence.
- Benefits: Competitive salary, car allowance, and opportunities for professional development.
- Other info: Join a supportive team with a commitment to continuous improvement and best practices.
- Why this job: Make a real difference in people's lives while advancing your career in housing management.
- Qualifications: Experience in housing management and supporting vulnerable customers is essential.
£38,000 including £2000 car allowance Permanent, Full Time. The role covers various service locations and requires regular travel. The Senior Housing Officer (Independent Living) is responsible for providing specialist housing management expertise and professional support across Independent Living services. The role acts as the lead practitioner for complex tenancy management, safeguarding, risk management and customer wellbeing cases.
Working closely with operational colleagues, the postholder will champion best practice, support continuous improvement, coach and mentor team members, and help ensure services remain compliant, customer-focused and outcomes-driven.
Key Responsibilities
- Manage and support complex tenancy, safeguarding and risk management cases.
- Provide expert advice and guidance to colleagues on housing management matters.
- Coordinate multi-agency interventions and build effective partnerships to support customer outcomes.
- Coach, mentor and support the development of Scheme Managers and Independent Living colleagues.
- Carry out quality assurance activities, audits and service reviews.
- Ensure compliance with housing legislation, safeguarding requirements, policies and procedures.
- Identify opportunities for service improvement and support the implementation of best practice.
- Support operational resilience and service continuity across schemes when required.
- Promote customer wellbeing, independence and tenancy sustainment.
Person SpecificationKnowledge and Experience
- Significant experience in housing management.
- Experience of supporting vulnerable customers.
- Experience of complex case management.
- Experience of safeguarding adults and risk management.
- Experience of multi-agency working and partnership development.
- Experience of coaching, mentoring and developing others.
- Experience of quality assurance, auditing or service improvement activities.
- Strong knowledge of housing legislation and tenancy management practice.
- Knowledge of mental health, dementia, self-neglect, hoarding and safeguarding practices.
- CIH qualification or equivalent professional experience.
Skills and Attributes
- Excellent communication and interpersonal skills.
- Strong customer focus and commitment to service excellence.
- Ability to make sound decisions in complex situations.
- Strong organisational and prioritisation skills.
- Ability to influence, support and develop others.
- Strong analytical and problem-solving skills.
- Ability to work independently and use initiative.
- Excellent IT and record-keeping skills.
- Full UK driving licence and ability to travel regularly across service areas.
Please note: We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. We therefore encourage candidates to apply as soon as possible.
Senior Housing Officer (Independent Living) employer: BPHA
As an Independent Living Maintenance Officer in Oxfordshire, you will be part of a supportive and dynamic team dedicated to enhancing the quality of life for residents. Our company fosters a positive work culture that prioritises employee development, offering training and growth opportunities while ensuring a healthy work-life balance. With competitive benefits including a car allowance and the chance to make a real difference in the community, we are committed to providing meaningful and rewarding employment.
