Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer support and resolve complex issues.
- Company: Join a dynamic Customer Communications Centre focused on exceptional service.
- Benefits: Enjoy a hybrid work model and competitive salary of £28,500 per annum.
- Why this job: Be part of a supportive culture that values training and development.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Work Monday to Friday with flexible hours between 08:00 - 17:00.
The predicted salary is between 22800 - 34200 £ per year.
Senior Customer Communications Centre Advisor Bedford (Hybrid) £28,500 per annum Permanent Full time (37 hours per week) We have an exciting opportunity in our Customer Communications Centre team, a Senior Customer Communications Centre Advisor. The role will provide support to the existing team of Customer Communications Centre Advisors to continue to provide high levels of customer experience and being the first point of contact for support. This is a fantastic opportunity that will focus on supporting, developing, training and motivating colleagues to resolve customer issues, and being the escalation point for more complex matters. The post holder will also support management by making sure daily workstreams and SLAs are met, and that the internal information repository is kept up to date. Working on a rota basis Monday to Friday between 08:00 – 17:00 What you will be doing: Taking ownership of timely responses to communications into the business, including telephone calls, emails, webchat and social mediaYou’ll be confident using document management systems and have demonstrable problem-solving skills, taking ownership and resolving customer enquiries with a ‘Right First Time’ approach. Proactively supporting resolution of customer enquiries, including income collection, …
Senior Customer Communications Centre Advisor employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Communications Centre Advisor
✨Tip Number 1
Familiarize yourself with common customer communication tools and platforms. Since the role involves handling various channels like phone calls, emails, and social media, being comfortable with these will give you an edge.
✨Tip Number 2
Showcase your problem-solving skills during the interview. Prepare examples of how you've successfully resolved complex customer issues in the past, as this will demonstrate your capability to handle escalated matters.
✨Tip Number 3
Highlight any experience you have in training or mentoring others. Since the role involves supporting and developing colleagues, sharing your relevant experiences can set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and customer service philosophy. Understanding our approach will help you align your answers with what we value in a Senior Customer Communications Centre Advisor.
We think you need these skills to ace Senior Customer Communications Centre Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Customer Communications Centre Advisor position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, team support, and problem-solving. Use specific examples that demonstrate your ability to handle complex customer issues and your experience with communication channels like phone, email, and social media.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how you can contribute to the team's success and support your colleagues in providing excellent customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BPHA
✨Showcase Your Communication Skills
As a Senior Customer Communications Centre Advisor, effective communication is key. Be prepared to demonstrate your ability to handle various communication channels like phone calls, emails, and social media during the interview. Share examples of how you've successfully resolved customer issues in the past.
✨Highlight Problem-Solving Experience
The role requires strong problem-solving skills. Think of specific instances where you took ownership of a complex customer issue and resolved it efficiently. Discuss your 'Right First Time' approach and how it benefited both the customer and the company.
✨Emphasize Team Support and Development
Since the position involves supporting and training colleagues, be ready to talk about your experience in mentoring or developing team members. Share how you motivated others and contributed to a positive team environment.
✨Familiarize Yourself with SLAs and Workstreams
Understanding daily workstreams and service level agreements (SLAs) is crucial for this role. Research common SLAs in customer service environments and be prepared to discuss how you have ensured compliance with these in your previous roles.
