Repairs & Voids Inspector in Bedford

We currently have an exciting opportunity for a candidate to join bpha's In House Maintenance Service, who make a difference to our customers' lives every day by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.

We are looking for a Repairs and Voids Inspector to join our newly formed Small Works Team, and to be responsible for the inspection, specification, and ordering of repairs identified requiring technical knowledge to ensure a long-lasting repair solution is provided. The inspections you complete should consider the impact of the repairs required on our customers' experience of living within their home, and you are expected to proactively communicate with customers, ensuring they are aware of the next steps following your inspection and what to expect.

What you will be doing:

• Responsible for contributing to the IHMS's strong culture of health, safety, environment, and quality that can be evidenced, stands up to scrutiny and audit.
• Carrying out a range of different inspections, ensuring that the repairs service delivered achieves good quality value for money repairs.
• Take responsibility for positively contributing to a highly motivated, empowered, and engaged team that work together to contribute towards delivering bpha's vision and mission.
• To ensure a customer-centric service is always delivered. Be responsible for contributing to a team who have a customer centric, right first-time culture.
• Responsible for maintaining professional supplier relationships in conjunction with the IHMS management teams and SHEQ team.
• Responsible for ensuring you and your team's adherence and compliance to bpha standing orders, financial regulations, policies, and procedures.

We'd love to meet someone with:

• In depth knowledge and understanding of building construction, maintenance and legislation governing social housing providers.
• Experience of fault diagnosis and works specification.
• Knowledge of schedule of rates and experience in using them to select the most appropriate codes.
• Knowledge of health and safety legislation related to construction and/or landlord responsibilities.
• Building construction qualification to minimum ONC/OND or NVQ Level 3.
• Proven experience of delivering customer service excellence.
• Full UK Driving Licence.

Amongst what we offer you is:

• A competitive salary.
• 28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank holidays).
• A generous contributory pension scheme.
• Private health care.
• Free life assurance.
• Enhanced family leave.
• Access to an extensive suite of wellbeing services and tools including a digital gym.
• Opportunities for learning and development.
• Discounted gym membership.
• Retail discount scheme.

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 8th May 2025. Interviews: To be confirmed. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.