Maintenance Assistant

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.

We are currently looking for maintenance assistance to provide an efficient and effective maintenance service. On some occasions you will be required to attend quickly and effectively to emergencies during the working day.

What you will be doing:

• Providing minor repairs and maintenance across any of the IHMS workstreams as required, this could include lock changes to void garages, void dwellings, and communal cupboards, including taking an inventory of items along with photographic evidence and providing this information to the relevant department.
• Installation and removal of signage and key safes.
• Assisting other trade professionals with their duties when required within our customers’ homes and/or void properties.

You will be accountable for:

• Delivering a service which understands the needs of our customers and delivers a positive outcome for them.
• Being professional, courteous, empathetic, adaptable, self-motivated, take pride and ownership of your work, able to resolve problems you encounter, deliver a high-quality repair, and provide an excellent customer experience every time.
• Adhering to all policies, procedures, processes, controls, systems, required training and record keeping.
• Ensuring that we operate in a safe, customer centric, environmentally ethical, and accountable way.
• Meeting and/or exceeding our performance targets, understanding, and mitigating risk.
• Attending all required training, toolbox talks, one to ones and appraisals, embracing the opportunity for challenge, personal growth, and development.
• Ensuring that all company owned property is properly maintained, cared for, respected, and always remains fit for purpose.
• Liaising and communicating with managers, supervisors, schedulers, other colleagues and customers whilst undertaking your duties to ensure we deliver on our promises and provide our customers with a first-class repairs service.

We'd love to meet someone with:

• Basic IT skills.
• Can demonstrate high levels of customer service in a customer facing role.
• Has good knowledge of Health and Safety in order to carry out inspections and checks and ensure all records are kept up to date.
• Has a professional and positive attitude and works well as part of a team.
• Ability to handle difficult and challenging situations.

Please note a van and equipment will be provided; you therefore need a current valid UK driving licence.

Amongst what we offer you is:

• A competitive salary of £23,088.
• 28 days holiday PLUS Bank Holidays.
• Free life assurance.
• Access to an extensive suite of wellbeing services and tools including a digital gym.
• Opportunities for learning and development.
• Discounted gym membership.

Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.