Housing Officer - Complex Case Team in Luton

Housing Officer (Complex Case Team)

£35,500 per annum including Car allowance

Bedford

Permanent

Full time (37 hours per week)

We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.

What you will be doing:

· Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.

· Managing cases where a greater focus or intervention is required.

· Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.

· Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.

· Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.

We’d love to meet someone with:

· Excellent customer service skills putting the customer at the heart of what we do

· Good problem-solving, negotiation and influencing skills

· Strong communication skills, both written and verbal

· Excellent time management and organisational skills

· Experience of working in partnership with internal teams and external organisations to achieve shared goals

Amongst what we offer you is:

· A competitive salary of £35,000 (inclusive of essential car user allowance)

· 28 days holiday PLUS Bank Holidays

· A generous contributory pension scheme

· Private health care

· Free life assurance

· Access to an extensive suite of wellbeing services and tools including a digital gym

· Opportunities for learning and development

· Discounted gym membership

· Retail discount scheme

Please note the successful candidate will need to complete a Basic DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.