At a Glance
- Tasks: Manage complex housing cases and ensure customer-focused solutions.
- Company: Dynamic housing organisation committed to community welfare.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on collaboration and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong customer service skills.
The predicted salary is between 37000 - 37000 £ per year.
Housing Officer (Complex Case Team) Bedford, Permanent, Full time (37 hours per week) Up to £37,000 per annum, including car allowance - Based on skills and experience
We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times.
What you will be doing: Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
Managing cases where a greater focus or intervention is required.
Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
Working with customers with complex lives to ensure that property We'd love to meet someone with: Excellent customer service skills putting the customer at the heart of what we do Good problem-solving, negotiation and influencing skills Strong communication skills, both written and verbal Excellent time management and organisational skills Experience of working in partnership with internal teams and external organisations to achieve shared goals Please note the successful candidate will need to complete a Basic DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications.
On this basis we would advise that applications are submitted as soon as possible.
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Housing Officer (Complex Case Team) in London employer: BPHA
At bpha, we pride ourselves on being an excellent employer by fostering a supportive work culture that values employee contributions and promotes personal growth. Our Bedford location offers unique opportunities to make a meaningful impact in the community, while our commitment to professional development ensures that you can thrive in your role as a Mental Health & Housing Support Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Complex Case Team) in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by BPHA.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like BPHA.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at BPHA.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at BPHA. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer (Complex Case Team) in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of BPHA. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer (Complex Case Team), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at BPHA
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of BPHA. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
