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- Tasks: Support customers in independent living schemes and provide emergency on-call assistance.
- Company: Join a compassionate team dedicated to enhancing customer independence and well-being.
- Benefits: Competitive salary, car allowance, training, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Empathetic communication, strong organisational skills, and experience with diverse needs.
- Other info: Dynamic role with a supportive team and career development opportunities.
The predicted salary is between 28000 - 38000 £ per year.
We are looking for a compassionate, proactive and resilient Independent Living Officer (with on-call) to join our team supporting customers living in our Independent Living schemes across Bedford. This is a rewarding role where every day you will make a meaningful difference to customers' independence, well-being, and safety.
In this role you will provide a high-quality, responsive housing management service, build strong and supportive relationships with customers, and help maintain safe, well-run schemes. You will also take part in our 24/7 on-call responder rota as part of the bpha Respond service, providing essential emergency support to Independent Living and bpha Respond customers outside normal office hours.
What you will be doing
- Housing Management & Customer Support
- Manage three independent living schemes in Bedford.
- Build positive, trusting relationships with customers through regular contact, welfare checks and timely follow-up when needs change.
- Support customers to understand and maintain their tenancy, addressing concerns early and sensitively.
- Manage a varied caseload, completing needs assessments, risk assessments, and person-centred plans.
- Respond to arrears, ASB and safeguarding concerns in line with policy, ensuring issues are managed quickly and professionally.
- Scheme Safety & Compliance
- Ensure schemes remain safe, secure and well-maintained through regular inspections and prompt repair reporting.
- Complete core health and safety checks, building inspections, fire safety actions and documentation on time.
- Support sign-ups, move-ins and tenancy changes to ensure a smooth and positive customer experience.
- Community, Collaboration & Support Planning
- Work with partner agencies, support teams, local authorities and health professionals to ensure joined-up support.
- Encourage engagement and help maintain a positive community atmosphere by supporting events and resident involvement.
- Assist customers with higher levels of need, coordinating multi-agency plans and reviewing progress regularly.
- On-Call Responder Duties (Essential Part of the Role)
- Participate in a 24/7 on-call rota, delivering an in-person emergency responder service to customers in Bedford.
- Provide telephone support to out-of-area schemes during evenings, nights and weekends.
- Attend emergency call-outs such as falls, welfare concerns, alarm activations or urgent safeguarding issues, responding with care, professionalism and calmness.
- Coordinate with emergency services when required and record all on-call activity accurately for service learning and improvement.
- Meet response targets, including responding to 90% of call-outs within 30 minutes.
What we're looking for
- Warm, confident and empathetic communication skills.
- Someone calm under pressure who can work independently and make sound decisions.
- Strong organisational skills with the ability to manage a busy and varied workload.
- Experience supporting individuals with diverse or complex needs.
- Understanding of safeguarding, boundaries, risk management and tenancy-related issues.
- IT literacy and accuracy in record keeping.
- A full UK driving licence and access to a vehicle (essential for on-call).
Why work with us?
You will join a supportive, values-driven team committed to helping people live safely and independently. We will provide training, ongoing development and opportunities to broaden your skills, including specialist training linked to responder duties.
Independent Living Housing Officer (with on-call) employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Housing Officer (with on-call)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to independent living support. Think about how you would handle specific situations, like responding to emergencies or managing customer relationships, and be ready to share your experiences.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, let them know why you care about supporting customers in independent living schemes. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Independent Living Housing Officer (with on-call)
Some tips for your application 🫡
Show Your Compassion: In your application, let your warm and empathetic communication skills shine through. Share examples of how you've supported individuals with diverse needs, as this is key for the Independent Living Housing Officer role.
Highlight Your Organisational Skills: Make sure to mention your strong organisational abilities. Talk about how you manage a busy workload and keep everything running smoothly, especially when it comes to housing management and customer support.
Demonstrate Your Calmness Under Pressure: We want to see how you handle challenging situations. Include any experiences where you’ve had to make sound decisions under pressure, especially in emergency scenarios, as this will be crucial for the on-call duties.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding role. We can’t wait to hear from you!
How to prepare for a job interview at BPHA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Independent Living Housing Officer. Familiarise yourself with housing management, customer support, and the on-call duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires warm and empathetic communication skills, prepare examples from your past experiences where you've demonstrated these qualities. Think about times when you've supported individuals with diverse needs or handled sensitive situations with care.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you would handle various scenarios, especially under pressure. Prepare for situational questions that may involve safeguarding concerns or emergency call-outs. Highlight your ability to stay calm and make sound decisions in challenging situations.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the schemes you'll manage, or the training opportunities available. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.