Housing Officer - Complex Case Team

Housing Officer (Complex Case Team)

Base pay: £35,500 per annum including car allowance.

Location: Bedford.

Employment type: Permanent Full time (37 hours per week).

We are looking for a self‑motivated individual, preferably with Housing Management experience, to manage safeguarding and complex anti‑social behaviour (ASB) cases, ensuring a strong customer focus at all times.

Responsibilities

• Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long‑term solutions.
• Managing cases where a greater focus or intervention is required.
• Working alongside generic Housing Officers to ensure comprehensive, consistent services for our customers.
• Working closely with internal and external partners to provide a seamless and holistic offering.
• Ensuring tenancies are managed appropriately, making referrals and signposting for support as necessary.

Qualifications

• Excellent customer service skills, putting the customer at the heart of what we do.
• Good problem‑solving, negotiation and influencing skills.
• Strong communication skills, both written and verbal.
• Excellent time management and organisational skills.
• Experience working in partnership with internal teams and external organisations to achieve shared goals.

Benefits

• Competitive salary of £35,000 (inclusive of essential car user allowance).
• 28 days holiday plus Bank Holidays.
• Generous contributory pension scheme.
• Private health care.
• Free life assurance.
• Access to a suite of wellbeing services and tools including a digital gym.
• Opportunities for learning and development.
• Discounted gym membership.
• Retail discount scheme.

Successful candidate will need to complete a Basic DBS application.

We reserve the right to close recruitment if a suitable number of applications are received. Applications are advised to be submitted promptly.