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- Tasks: Manage tenancy and neighbourhood services, focusing on community improvement.
- Company: Join a dedicated team committed to enhancing local communities in Bedford.
- Benefits: Enjoy a competitive salary with a car allowance and full-time hours.
- Why this job: Make a real impact in communities while developing your housing management skills.
- Qualifications: Experience in housing management is essential; proactive attitude is a must.
- Other info: This is a permanent position offering 37 hours of work per week.
Salary £35,500 including Car Allowance
Ready to make your application Please do read through the description at least once before clicking on Apply.
Location Bedford
Permanent, Full time (37 hours per week)
Do you want to make a difference in the Community as a Housing Officer?
We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.
This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.
What you will be doing as a Housing Officer:
· Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
· Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
· Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
· Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
· Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
· Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.
As a Housing Officer you’ll have:
· Previous experience in housing or tenancy management, ideally within a social housing setting.
· A strong understanding of ASB legislation and best practice in case handling.
· Proven ability to manage rent arrears and support financial wellbeing.
· Excellent customer service skills with a resident-first approach.
· Strong problem-solving, negotiation, and influencing skills.
· Effective communication, time management, and organisational abilities.
· Experience working collaboratively with internal and external stakeholders.
Amongst what we offer you is:
· A competitive salary of £35,500 per annum including car allowance
· 28 days holiday PLUS Bank Holidays
· A generous contributory pension scheme
· Private health care
· Free life assurance
· Access to a wide range of wellbeing services and tools, including a digital gym
· Opportunities for learning and development
· Discounted gym membership
· Retail discount scheme
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. xiskglj
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references
Housing Officer employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Bedford. Understanding the specific challenges and opportunities within the community will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and may even share tips on how to stand out in your application process.
✨Tip Number 3
Prepare examples of how you've successfully managed tenancy issues or resolved conflicts in previous roles. Being able to discuss real-life scenarios will showcase your experience and problem-solving skills.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with ours can make a strong impression during interviews, showing that you're not just looking for any job, but that you're genuinely interested in contributing to our goals.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Housing Officer position. Tailor your application to highlight your relevant experience in housing management and community services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles related to housing management, particularly any experience dealing with anti-social behaviour. Use specific examples to demonstrate your skills and achievements in this area.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager directly. Explain why you are passionate about making a difference in communities and how your background aligns with the values of the organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in housing management.
How to prepare for a job interview at BPHA
✨Show Your Passion for Community Impact
Make sure to express your enthusiasm for improving communities during the interview. Share specific examples of how you've positively impacted neighbourhoods in previous roles, as this aligns with the company's focus on making a difference.
✨Demonstrate Your Housing Management Expertise
Prepare to discuss your experience in housing management in detail. Be ready to talk about your understanding of tenancy agreements, anti-social behaviour policies, and how you’ve successfully handled challenging situations in the past.
✨Highlight Your Problem-Solving Skills
Since the role involves managing anti-social behaviour, be prepared to provide examples of how you've effectively resolved conflicts or issues in housing settings. This will showcase your ability to handle difficult situations with tact and professionalism.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to community engagement and support services. This not only shows your interest in the role but also helps you gauge if the company’s values align with yours.