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- Tasks: Be the first point of contact for customers and support their home ownership journey.
- Company: Join bpha, a company that values responsibility, empathy, and teamwork.
- Benefits: Enjoy a competitive salary and opportunities for personal and team growth.
- Why this job: Make a real difference in people's lives through excellent customer service.
- Qualifications: Strong communication skills and experience in customer-facing roles required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 20000 - 29000 £ per year.
About the Role
Are you passionate about customer service and keen to make a difference in peoples lives We are seeking a proactive enthusiastic and detail orientated Home Ownership Assistant to join our Home Ownership team.
Youll be the first point of contact for customers and providing key administration support to our coordinators ensuring a seamless and positive experience for purchasers vendors and current homeowners.
As Home Ownership Assistant you will be :
The first point of contact for customer enquiries providing accurate and clear information.
Delivering a timely customer-focused service for our customers wanting to buy more shares in their home sell their shared ownership home extend their lease redeem their equity loans and other property transactions.
Supporting the administration and processing of applications including data entry with accurate record keeping ensuring documents are collated and uploaded efficiently to our CRM systems (Dynamics Orchard) and spreadsheets.
Promoting and embedding the bpha brand ensuring strong brand awareness and excellent customer satisfaction.
Building and maintaining relationships with stakeholders customers and colleagues.
Proactively manage live enquiries and close those no longer proceeding.
Adhering to policies procedures and relevant legislation such as anti money laundering a General Data Protection (GDPR).
Meeting or exceeding asset sales targets and contributing new ideas to improve ways of working.
Undertaking other duties as required to meet the changing needs of the organisation and where required providing support to the wider sales and marketing team.
About You
Strong customer service with excellent written and verbal communication skills (email telephone face-to-face).
Strong administrative skills; competent in MS Office CRM systems and telephony.
Excellent team worker able to build relationships and support colleagues and maintain a good team dynamic.
Able to work in a busy fast-moving sales environment and prioritise workload independently.
Enthusiastic with a can-do attitude and commitment to high performance.
Adaptable approach to work and sector changes.
Ambition for team and personal growth and development.
Knowledge & Experience
At least two years experience in a customer-facing role (email telephone face-to-face).
Experience of working in a fast paced administration environment.
Desirable :
Knowledge of shared ownership and affordable housing products.
Experience building relationships internal and external customers.
Why Join Us
At bpha our values are at the heart of everything we do :
We take responsibility : We do what we say and are accountable for our actions.
We show empathy : We respect and listen to every colleague and customer.
We are better together : We value diversity and achieve more as one team.
We are ambitious : We strive for excellence and make a positive difference.
Are you ready to make a difference with data
Apply now to join bpha as our Home Ownership Assistant!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe / restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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Home Ownership Assistant employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Assistant
✨Tip Number 1
Get to know the company inside out! Research bpha's values and mission so you can show how your passion for customer service aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident in your verbal and written communication is key. Try role-playing common scenarios with a friend.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the Home Ownership Assistant role. They might even share tips that could give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the bpha team.
We think you need these skills to ace Home Ownership Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for helping others in your application. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences that showcase your customer service skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is easy to understand. This will reflect your ability to provide accurate information to our customers.
Tailor Your Application: Take the time to customise your application to fit the Home Ownership Assistant role. Mention specific skills and experiences that align with the job description, especially your administrative skills and experience in a fast-paced environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at BPHA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Home Ownership Assistant inside out. Familiarise yourself with shared ownership and affordable housing products, as well as the specific services the company offers. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, and be prepared to discuss how you handled any challenges that arose.
✨Demonstrate Your Administrative Prowess
The job requires strong administrative skills, so be prepared to talk about your experience with CRM systems and data entry. Bring up any relevant tools you've used, like MS Office, and highlight your attention to detail and ability to manage multiple tasks efficiently.
✨Emphasise Teamwork and Adaptability
This role involves working closely with colleagues and stakeholders, so it's important to demonstrate your ability to work well in a team. Share examples of how you've collaborated with others in previous roles and how you've adapted to changes in a fast-paced environment. This will show that you're a great fit for their team dynamic.