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- Tasks: Assist in managing service charges and ensure accurate financial reporting.
- Company: Join a supportive organisation focused on customer service and career growth.
- Benefits: Competitive salary, training opportunities, and a friendly work environment.
- Why this job: Kickstart your finance career while making a difference in customer satisfaction.
- Qualifications: Attention to detail, passion for numbers, and strong customer service skills.
- Other info: Great opportunity for personal and professional development in finance.
The predicted salary is between 23000 - 31000 £ per year.
Job Description
Finance Assistant – Service Charges
Bedford, Bedfordshire
£27,780 per annum
Reporting to: Service Charge Manager
Start Your Finance Career with Us!
Are you looking to launch your career in finance? Do you have a keen eye for detail, a passion for numbers, and a drive to deliver excellent customer service? Join our team as a Service Charge Assistant and become part of an organisation that puts customers first and values your growth.
What You’ll Do:
- Support the rent and service charge setting and reconciliation process for both rental and home ownership properties.
- Assist with the management of the Deposit Protection Scheme (DPS), ensuring customer deposits are secured and reconciled accurately.
- Use data analytics to identify inconsistencies and support income maximisation.
- Respond to customer and colleague queries within set timescales, helping to deliver excellent service and value for money.
- Collaborate with teams across the business to support the annual review and audit of service charges, ensuring compliance and accuracy.
- Help analyse data to uncover exceptions and support cost recovery for tenants and leaseholders.
- Contribute to the design of new development schemes and the effective communication of service charges to customers.
- Support the annual reconciliation and audit of variable service charges, including compliance with the Landlord and Tenant Act 1985.
What We’re Looking For:
- Team players with strong numeracy and analytical skills.
- Good communication and IT skills, especially in Excel and finance systems.
- A flexible, positive attitude and a focus on delivering great customer service.
- Attention to detail and the ability to work collaboratively in a changing environment.
- Experience in finance, housing, or property (desirable but not essential for early-career applicants).
- Willingness to learn and grow within the role.
Desirable (but not essential):
- Understanding of leases or experience with service charges.
- Experience of budget setting or technical accounting.
Even if you don’t meet all the requirements, we would still love to hear from you if you have the foundational knowledge and a desire to learn and grow!
Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
Finance Assistant - Service Charges employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Assistant - Service Charges
✨Tip Number 1
Network like a pro! Reach out to people in the finance industry, especially those who work in service charges. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common finance questions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've successfully managed tasks that required precision. This will highlight your fit for the Finance Assistant role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role right there.
We think you need these skills to ace Finance Assistant - Service Charges
Some tips for your application 🫡
Show Your Passion for Numbers: When writing your application, let us know why you love working with numbers. Share any relevant experiences or projects that highlight your attention to detail and enthusiasm for finance.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Finance Assistant role. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Highlight Customer Service Skills: Since this role involves delivering excellent customer service, don’t forget to mention any experience you have in this area. We want to see how you can contribute to our team's commitment to customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate—hit that apply button!
How to prepare for a job interview at BPHA
✨Know Your Numbers
Brush up on basic finance concepts and terminology relevant to the role. Being able to discuss service charges, budgeting, and financial reporting will show your passion for numbers and your readiness to dive into the finance world.
✨Customer Service Focus
Since this role emphasises excellent customer service, prepare examples of how you've provided great service in the past. Think about situations where you resolved issues or went the extra mile for a customer, as this will highlight your commitment to delivering top-notch service.
✨Research the Company
Take some time to learn about the organisation's values and mission. Understanding their approach to customer service and finance will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to find out more about the team dynamics and expectations, which is crucial for your success in the position.
