At a Glance
- Tasks: Manage homeownership cases and provide top-notch customer support.
- Company: Dynamic housing organisation dedicated to making a difference.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and customer engagement.
- Why this job: Make a real impact in people's lives through exceptional service.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor
Contract: Full Time | Permanent
Salary: up to £35,500 including car allowance
Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey.
What You'll Be Doing
- Manage a portfolio of homeownership cases and act as the primary contact for customers.
- Provide advice and support on leasehold, freehold and shared ownership matters.
- Maximise income collection through effective management of service charge, ground rent and shared ownership arrears.
- Respond to customer enquiries and complaints in a timely, professional and fair manner.
- Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services.
- Identify vulnerable customers and make referrals to specialist support services where appropriate.
- Support legal action, mediation, court and tribunal processes when required.
- Carry out estate visits and support customer engagement activities.
- Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken.
- Contribute to projects and continuous service improvement initiatives.
You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management.
Experience Required
- Experience within housing management, leasehold management, tenancy management or neighbourhood services.
- Proven debt management and arrears recovery experience.
- Knowledge of leasehold services and homeownership products.
- Excellent communication, negotiation and influencing skills.
Housing Customer Care Officer in England employer: BPHA
At bpha, we pride ourselves on being an excellent employer by fostering a supportive work culture that values employee contributions and promotes personal growth. Our Bedford location offers unique opportunities to make a meaningful impact in the community, while our commitment to professional development ensures that you can thrive in your role as a Mental Health & Housing Support Specialist.
