At a Glance
- Tasks: Amplify customer voices and influence service delivery through engagement projects.
- Company: Dynamic organisation focused on community and customer engagement.
- Benefits: Competitive salary, generous holiday, pension scheme, and hybrid working options.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring customer feedback shapes services.
- Qualifications: Experience in customer engagement, project management, and excellent communication skills.
The predicted salary is between 32240 - 35856 € per year.
Customer Engagement and Influence Officer
Location: Bedford (Hybrid)
Reporting to: Customer Engagement and Influence Manager
Salary: £30,240 plus £2,000 car allowance
Working pattern: Hybrid
Hours: 37 hours per week, permanent contract
Are you passionate about amplifying the customer voice and bringing people together to shape meaningful service improvements? You'll play a vital part in strengthening ou...
Customer Engagement and Influence Officer employer: BPHA
At bpha, we are dedicated to empowering our employees and fostering a culture of collaboration and innovation. As a Customer Engagement and Influence Officer, you will not only have the opportunity to make a meaningful impact in the community but also benefit from a competitive salary, generous holiday allowance, and a strong focus on personal development. Our Bedford location offers a supportive environment where your voice is valued, and you can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement and Influence Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show how your passion for customer engagement aligns perfectly with what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer engagement. Think about specific examples from your past roles where you’ve made a difference. We want to hear those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making an impact in customer engagement.
We think you need these skills to ace Customer Engagement and Influence Officer
Some tips for your application 🫡
Show Your Passion:When writing your personal statement, let your enthusiasm for customer engagement shine through. We want to see how much you care about amplifying customer voices and making a real impact in the community.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the job description. We’re looking for specific examples of your project management skills and how you've successfully engaged with customers in the past.
Be Clear and Concise:In both your personal statement and CV, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at BPHA
✨Know Your Customer Engagement Stuff
Make sure you brush up on the key principles of customer engagement and influence. Understand how to embed the customer's voice in decision-making and be ready to discuss examples from your past experiences where you've successfully done this.
✨Show Off Your Project Management Skills
Prepare to talk about specific projects you've managed, especially those that involved customer feedback. Highlight how you planned, executed, and monitored these projects, and be ready to share the impact they had on service delivery.
✨Build Rapport with Your Interviewers
Since this role is all about interpersonal skills, practice building rapport during the interview. Be friendly, listen actively, and engage with your interviewers. Show them that you can connect with a diverse range of people, just like you would with customers.
✨Communicate Clearly and Confidently
Your verbal and written communication skills are crucial for this role. Prepare to articulate your thoughts clearly and concisely. Bring along examples of reports or communications you've created in the past to demonstrate your ability to convey information effectively.
