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- Tasks: Help residents manage finances and provide essential benefit and debt advice.
- Company: Join bpha, a values-driven organisation focused on community wellbeing.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of a diverse team that values empathy and accountability.
- Why this job: Make a real impact by supporting those in financial need and promoting financial capability.
- Qualifications: Experience in welfare advice and strong communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Salary: £36,000 (Including £2,000 car allowance)
Location: Bedford / Hybrid
About the Role
Are you passionate about helping people manage their finances and improve their wellbeing? bpha is seeking a dedicated Money Adviser to join our team. In this vital role, you will provide benefit and debt advice to our residents, helping them avoid financial difficulties and maximise their incomes. You'll proactively support those at risk, especially new tenants, and work to sustain tenancies and prevent rent arrears.
As a Money Adviser, you will be:
- Delivering benefit and debt advice, information, and guidance to bpha residents.
- Targeting residents at high risk of financial difficulties, especially within their first year of tenancy.
- Raising awareness of financial capability through one-to-one sessions.
- Supporting customers with non-priority debt and negotiate affordable repayment plans.
- Working collaboratively to reduce fuel poverty and provide access to grants.
- Promoting the Money Advice Service internally and externally, including at community hubs.
- Delivering customer-centric service and manage complex cases.
- Providing training to staff on benefit changes and money advice.
- Contributing to specialist projects and support other areas of the organisation as needed.
- Maintaining up-to-date knowledge of relevant legislation and best practice.
What we're looking for as a Money Adviser:
Essential Skills & Experience:
- Proficiency in MS Word, Excel, Outlook, and PowerPoint.
- Strong written communication and numeracy skills.
- Customer-focused with excellent time management.
- Confident communicator able to manage a varied workload.
- Up-to-date working knowledge of benefit and debt legislation.
- Knowledge of Financial Conduct Authority standards.
- Experience providing welfare advice in a commercial environment.
- Experience with case management and securing external funding.
- Experience using MS Office and specialist money advice software.
- Partnership working with key stakeholders and local agencies.
Qualifications:
- NVQ Level 4 Advice and Guidance or similar.
- Certificate in Money Advice Practice.
- Satisfactory enhanced DBS Check.
Desirable:
- MS Visio skills.
- Strong analytical and reporting skills.
- Experience preparing and delivering training.
- Member of Institute of Money Advisors.
- Authorised Debt Relief Intermediary or DRO intermediary.
Why Join Us?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
Are you ready to make a difference? If you are committed to making a real impact and share our values, we would love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Money Adviser (Welfare Rights Officer) in Chester employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Adviser (Welfare Rights Officer) in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare and finance sectors. Attend local events or online webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to money advice and welfare rights. Think about real-life scenarios where you’ve made a difference. We want you to showcase your skills and passion for helping others manage their finances!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance of landing that Money Adviser role! We love seeing applications directly from candidates who are genuinely interested in making a difference in our community. Let’s get you on board!
We think you need these skills to ace Money Adviser (Welfare Rights Officer) in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Money Adviser role. Highlight your experience in providing welfare advice and your knowledge of benefit legislation. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your ability to communicate effectively with customers and stakeholders. Remember, we love a good story!
Highlight Relevant Experience: Don’t forget to mention any experience you have with case management or working with financial advice software. If you've helped clients negotiate repayment plans or provided training, let us know! We’re keen to see how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at bpha!
How to prepare for a job interview at BPHA
✨Know Your Stuff
Make sure you brush up on the latest benefit and debt legislation. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to helping residents manage their finances effectively.
✨Showcase Your Empathy
As a Money Adviser, empathy is key. Prepare examples of how you've supported clients in the past, especially those facing financial difficulties. This will highlight your ability to connect with people and provide the customer-centric service they need.
✨Practice Your Communication Skills
Since you'll be delivering advice and training, practice explaining complex financial concepts in simple terms. This will help you convey your knowledge clearly during the interview and show that you're a confident communicator.
✨Demonstrate Team Spirit
bpha values collaboration, so think of instances where you've worked with others to achieve a common goal. Be ready to discuss how you can contribute to the team and support your colleagues in delivering excellent service.