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- Tasks: Help residents manage finances and provide essential benefit and debt advice.
- Company: Join bpha, a values-driven organisation focused on community wellbeing.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of a diverse team that values empathy and accountability.
- Why this job: Make a real impact by supporting those in financial need and promoting financial capability.
- Qualifications: Experience in welfare advice and strong communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Salary: £36,000 (Including £2,000 car allowance)
Location: Bedford / Hybrid
About the Role
Are you passionate about helping people manage their finances and improve their wellbeing? bpha is seeking a dedicated Money Adviser to join our team. In this vital role, you will provide benefit and debt advice to our residents, helping them avoid financial difficulties and maximise their incomes. You'll proactively support those at risk, especially new tenants, and work to sustain tenancies and prevent rent arrears.
As a Money Adviser, you will be:
- Delivering benefit and debt advice, information, and guidance to bpha residents.
- Targeting residents at high risk of financial difficulties, especially within their first year of tenancy.
- Raising awareness of financial capability through one-to-one sessions.
- Supporting customers with non-priority debt and negotiate affordable repayment plans.
- Working collaboratively to reduce fuel poverty and provide access to grants.
- Promoting the Money Advice Service internally and externally, including at community hubs.
- Delivering customer-centric service and manage complex cases.
- Providing training to staff on benefit changes and money advice.
- Contributing to specialist projects and support other areas of the organisation as needed.
- Maintaining up-to-date knowledge of relevant legislation and best practice.
What we're looking for as a Money Adviser:
Essential Skills & Experience:
- Proficiency in MS Word, Excel, Outlook, and PowerPoint.
- Strong written communication and numeracy skills.
- Customer-focused with excellent time management.
- Confident communicator able to manage a varied workload.
- Up-to-date working knowledge of benefit and debt legislation.
- Knowledge of Financial Conduct Authority standards.
- Experience providing welfare advice in a commercial environment.
- Experience with case management and securing external funding.
- Experience using MS Office and specialist money advice software.
- Partnership working with key stakeholders and local agencies.
Qualifications:
- NVQ Level 4 Advice and Guidance or similar.
- Certificate in Money Advice Practice.
- Satisfactory enhanced DBS Check.
Desirable:
- MS Visio skills.
- Strong analytical and reporting skills.
- Experience preparing and delivering training.
- Member of Institute of Money Advisors.
- Authorised Debt Relief Intermediary or DRO intermediary.
Why Join Us?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
Are you ready to make a difference? If you are committed to making a real impact and share our values, we would love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Money Adviser (Welfare Rights Officer) in Cheltenham employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Adviser (Welfare Rights Officer) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare advice sector and let them know you're on the hunt for a Money Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of benefit and debt legislation. Be ready to discuss how you've helped clients in the past and share specific examples of your success in managing complex cases. This will show that you're not just knowledgeable, but also experienced!
✨Tip Number 3
Don’t forget to showcase your customer-centric approach! During interviews, highlight your ability to empathise with clients and your commitment to helping them improve their financial wellbeing. This is key for a role like Money Adviser.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at bpha. So, get your application in early to avoid missing out!
We think you need these skills to ace Money Adviser (Welfare Rights Officer) in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in welfare advice and financial management. We want to see how your skills align with the role of a Money Adviser, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can communicate effectively with our residents!
Highlight Relevant Experience: Don’t forget to mention any previous roles where you provided benefit and debt advice or worked with vulnerable populations. We love seeing real-world examples of how you’ve made a difference, so share those stories that demonstrate your impact!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at BPHA
✨Know Your Stuff
Make sure you brush up on the latest benefit and debt legislation. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to helping residents manage their finances effectively.
✨Showcase Your Empathy
As a Money Adviser, empathy is key. Prepare examples of how you've supported clients in the past, especially those facing financial difficulties. This will highlight your ability to connect with residents and understand their unique situations.
✨Demonstrate Your Communication Skills
Practice articulating complex financial concepts in simple terms. You might be asked to explain how you would deliver advice to someone unfamiliar with financial jargon, so being clear and concise is crucial.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like negotiating repayment plans or working with stakeholders. Think through your approach to these scenarios beforehand, as it will showcase your problem-solving skills and customer-centric mindset.