At a Glance
- Tasks: Coordinate scheduling of repairs and maintenance, ensuring efficiency and high standards.
- Company: Join bpha, a leading Housing Association dedicated to community and quality homes.
- Benefits: Enjoy comprehensive benefits, including a hybrid work model and a focus on employee well-being.
- Other info: Be part of a diverse team that values responsibility, empathy, and ambition.
- Why this job: Make a real impact in a fast-paced environment while enhancing customer satisfaction.
- Qualifications: 2+ years in scheduling or logistics, strong organisational skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
Location: Bedford (Hybrid)
Reporting to: Scheduling Team Leader
We’re looking for a proactive and customer-focused Senior Scheduler to join our team. This is a key role where you’ll help coordinate the day-to-day scheduling of operatives and subcontractors, ensuring repairs are delivered efficiently, safely, and to the highest standard. You’ll act as a deputy to the Scheduling Team Leader when required, supporting the wider team while playing a crucial role in driving performance, customer satisfaction, and continuous improvement.
Key Responsibilities
- Lead and support the day-to-day scheduling of repairs and maintenance work
- Optimise schedules to maximise productivity, minimise travel time, and improve first-time fix rates
- Deputise for the Scheduling Team Leader, supporting team management and performance
- Monitor work in progress, demand, and resource levels to ensure service targets are met
- Communicate effectively with customers and colleagues, ensuring transparency and a positive experience throughout the repairs process
- Manage follow-on works, recalls, and no-access appointments proactively
- Work collaboratively across teams to deliver a solutions-focused service
- Ensure compliance with health & safety, quality, and regulatory requirements
- Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery
About You
We’re looking for someone who takes ownership, thrives in a fast-paced environment, and is passionate about delivering excellent customer service.
Essential Skills & Experience
- Minimum 2 years’ experience in scheduling, planning, or logistics
- Strong organisational and time management skills
- Ability to manage competing priorities and solve problems effectively
- Excellent communication and interpersonal skills
- Experience using Microsoft Office and scheduling/planning systems
- A proactive, adaptable approach with a strong customer focus
Desirable
- Experience managing or supervising a team
- Knowledge of property maintenance or housing repairs
- Understanding of scheduling systems and geographic planning
- Familiarity with NHF Schedule of Rates
What You’ll Bring
- A customer-first mindset with a commitment to delivering high-quality outcomes
- A collaborative approach, working effectively across teams
- Resilience and the ability to adapt to changing demands
- A drive to improve processes and contribute to service excellence
Our values
At bpha, our values are at the heart of everything we do:
We take responsibility: We do what we say and are accountable for our actions.
We show empathy: We respect and listen to every colleague and customer.
We are better together: We value diversity and achieve more as one team.
We are ambitious: We strive for excellence and make a positive difference.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by values that shape everything we do.
Senior Scheduler in Bedford employer: BPHA
At bpha, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. As a Senior Scheduler in Bedford, you'll enjoy hybrid working arrangements, competitive benefits, and the opportunity to make a meaningful impact in the community by ensuring high-quality housing services. Our commitment to continuous improvement and team success fosters an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Scheduler in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Senior Scheduler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since bpha emphasises customer service and collaboration, think of examples from your past experiences that showcase your skills in these areas. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating how your experience in scheduling and customer service aligns with what bpha is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the bpha team and contributing to their mission of providing high-quality homes.
We think you need these skills to ace Senior Scheduler in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your scheduling, planning, and customer service experience to show us you’re the perfect fit for the Senior Scheduler role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your values align with ours. Share specific examples of how you've improved processes or delivered excellent customer service in previous roles.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at BPHA
✨Know Your Scheduling Systems
Make sure you brush up on your knowledge of scheduling systems and geographic planning. Familiarity with these tools will not only help you answer technical questions but also demonstrate your readiness to hit the ground running.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer-first mindset. Think about times when you went above and beyond to ensure customer satisfaction, as this role is all about delivering a positive experience throughout the repairs process.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've managed competing priorities and solved problems in previous roles. Use specific examples to illustrate your organisational skills and ability to adapt to changing demands.
✨Emphasise Team Collaboration
Since this role involves working collaboratively across teams, think of instances where you successfully worked with others to achieve a common goal. Highlighting your collaborative approach will resonate well with the company's values.
