At a Glance
- Tasks: Schedule repairs efficiently and communicate clearly with tradespeople and customers.
- Company: Join bpha, a passionate Housing Association making a difference in communities.
- Benefits: Enjoy a competitive salary, generous leave, free healthcare, and hybrid working options.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a positive impact while developing your career in a supportive environment.
- Qualifications: Logistical planning experience and strong communication skills are essential.
The predicted salary is between 27825 - 27825 £ per year.
Overview
This role is hybrid, working from our head office in Bedford and from home. Work a late shift from home (12pm – 8pm) and one week in every four you will work half a day on a weekday and half a day on a Saturday.
Responsibilities
- Be a confident people person who works seamlessly with our tradespeople and sub‑contractors.
- Schedule the right colleague for each job and plan daily workloads efficiently and effectively.
- Help maximise first‑time‑fix rates and minimise travel between jobs.
- Reduce disruption to customers by planning thoughtfully and communicating clearly.
Qualifications
- Experience of logistical planning or comparable scheduling service.
- An organised approach to work, with a positive attitude and great time management.
- A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs.
- Housing repairs and maintenance knowledge beneficial, but not essential.
- Good communication and IT skills.
Working Pattern
Hybrid role: office-based during training, then a mix of office and home working. Late shift 12pm–8pm from home. One week in every four includes half‑day weekday and half‑day Saturday working (flexible).
Employee Benefits
- Competitive salary of £27,825 per annum.
- Annual leave entitlement of 28 days (rising to 33 days) plus paid bank holidays.
- Generous contributory pension scheme, with up to 12% contributed by bpha.
- Free private health care (family members can also be added at a cost).
- Free life assurance.
- Discounted gym membership.
- Digital gym and fitness classes.
- Hybrid working.
Application
Applications will be reviewed as received. If you’re ready to make a positive impact and develop your career in our team, we’d love to hear from you! All offers are subject to satisfactory pre‑employment screening, including DBS check and references.
About Us
bpha is a Housing Association located in the Oxford to Cambridge Corridor. We are committed to providing customers with high quality, value‑for‑money services while developing energy efficient, sustainable and affordable housing. Join a team of 500 passionate colleagues serving over 20,000 homes and 33,000 residents.
Repairs Scheduler in Bedford employer: BPHA
As an Independent Living Maintenance Officer in Oxfordshire, you will be part of a supportive and dynamic team dedicated to enhancing the quality of life for residents. Our company fosters a positive work culture that prioritises employee development, offering training and growth opportunities while ensuring a healthy work-life balance. With competitive benefits including a car allowance and the chance to make a real difference in the community, we are committed to providing meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Scheduler in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector, especially those who work at bpha. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. We recommend using real-life examples from your past experiences to showcase your skills.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you would manage workloads and communicate with tradespeople effectively. This is key for the Repairs Scheduler role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Repairs Scheduler in Bedford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Repairs Scheduler role. Highlight your experience in logistical planning and customer service, as these are key for us at bpha.
Show Off Your People Skills:Since this role involves working closely with tradespeople and customers, let your personality shine through! Share examples of how you've effectively communicated and built relationships in previous roles.
Be Organised and Clear:Demonstrate your organisational skills in your application. Use bullet points or clear headings to make it easy for us to see your relevant experience and qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at BPHA
✨Know Your Scheduling Stuff
Make sure you brush up on your logistical planning skills. Familiarise yourself with common scheduling software and be ready to discuss how you would efficiently allocate tasks to tradespeople and sub-contractors.
✨Show Off Your People Skills
As a Repairs Scheduler, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed relationships in previous roles, especially when it comes to resolving conflicts or ensuring customer satisfaction.
✨Demonstrate Your Organisational Skills
Be ready to talk about your time management strategies. Think of specific instances where your organised approach led to successful outcomes, particularly in high-pressure situations or tight deadlines.
✨Emphasise Customer Service Excellence
Since this role involves a strong commitment to customer service, prepare to share stories that highlight your empathetic approach. Discuss how you've gone above and beyond to ensure customer satisfaction in past experiences.
