BPHA is seeking a Customer Experience Manager for Property Services & Compliance in Bedford. This hybrid, full-time role leads customer experience improvements and coordinates complex complaint investigations, shaping how services are delivered.
Reporting to the Head of In-House Maintenance Service, you will turn learning into action by analysing feedback, collaborating with panels and contractors, and driving measurable improvements to ensure promises to customers are fulfilled.
Customer Experience Lead, Property Services & Compliance in Bedford employer: BPHA
As an Independent Living Maintenance Officer in Oxfordshire, you will be part of a supportive and dynamic team dedicated to enhancing the quality of life for residents. Our company fosters a positive work culture that prioritises employee development, offering training and growth opportunities while ensuring a healthy work-life balance. With competitive benefits including a car allowance and the chance to make a real difference in the community, we are committed to providing meaningful and rewarding employment.
