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- Tasks: Be the first point of contact for customers and manage queries with exceptional service.
- Company: Leading housing association in Bedford with a focus on customer care.
- Benefits: Salary of £24,242.40, hybrid working, comprehensive holiday entitlement, and pension scheme.
- Why this job: Join a supportive team and make a real difference in customer communications.
- Qualifications: Strong communication skills, IT proficiency, and an empathetic approach.
- Other info: Great career growth opportunities in a dynamic work environment.
The predicted salary is between 24242 - 24242 £ per year.
A leading housing association in Bedford is seeking a Customer Communications Centre Advisor. This permanent full-time role involves being the first point of contact for customers, managing queries through various channels while providing exceptional service.
Ideal candidates will have:
- Strong communication skills
- IT proficiency
- An empathetic approach
The position offers a hybrid working model after an initial period and a salary of £24,242.40 per annum with various benefits including comprehensive holiday entitlement and pension scheme.
Customer Communications Advisor | Hybrid & Career Growth in Bedford employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Advisor | Hybrid & Career Growth in Bedford
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Communications Advisor | Hybrid & Career Growth in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Communications Advisor, your ability to communicate effectively is key. Make sure your written application reflects this by being clear, concise, and engaging. Use friendly language that showcases your personality!
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. This shows us you’re genuinely interested in the role.
Highlight Your IT Proficiency: Since you'll be managing queries through various channels, it’s important to demonstrate your IT skills. Mention any relevant software or tools you’ve used in the past, and don’t forget to include examples of how you’ve used them to enhance customer service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BPHA
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for exceptional service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing great support.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively managed queries in previous roles, and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Empathy
Empathy is key in customer communications. Think of scenarios where you had to handle difficult customers or sensitive situations. Be ready to explain how you approached these challenges and what you learned from them, highlighting your ability to connect with customers on a personal level.
✨Familiarise Yourself with IT Tools
As the job requires IT proficiency, make sure you’re comfortable with common customer service software and communication tools. If you know which systems the housing association uses, mention your experience with similar platforms to show you can hit the ground running.
