At a Glance
- Tasks: Support tenancy management, property lettings, and customer communications in a dynamic team.
- Company: Join bpha, a leading Housing Association dedicated to creating affordable homes.
- Benefits: Enjoy a supportive environment with competitive salary and comprehensive benefits.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers find and sustain their homes.
- Qualifications: Strong admin skills, excellent communication, and a customer-focused mindset required.
The predicted salary is between 24300 - 29700 £ per year.
12-month FTC, Full Time
We are seeking an Allocations & Lettings Administrator to provide essential administrative support to the Allocations & Lettings Team, ensuring all activities are carried out efficiently, accurately and within agreed timescales.
The role plays a key part in supporting tenancy management processes, property lettings, garage allocations, mutual exchanges and customer communications, helping to deliver an effective and customer-focused service.
- £25,877.80
- Bedford, Hybrid
We are seeking an Allocations & Lettings Administrator to provide essential administrative support to the Allocations & Lettings Team, ensuring all activities are carried out efficiently, accurately and within agreed timescales.
The role plays a key part in supporting tenancy management processes, property lettings, garage allocations, mutual exchanges and customer communications, helping to deliver an effective and customer-focused service.
This position is required to support the smooth administration of lettings and allocations activities, maintain accurate records and data, coordinate key customer and stakeholder communications, and ensure compliance with organisational procedures and performance targets.
Why bpha?
At bpha, we're committed to creating places people are proud to call home.
We put our customers at the heart of everything we do and are guided by our values of taking responsibility, showing empathy, working better together and being ambitious.
As an Allocations & Lettings Administrator, you'll play an important role in helping customers access and sustain their homes while being part of a supportive team focused on delivering excellent service.
Key Responsibilities
- Support the administration of tenancy terminations, property lettings and new applications.
- Manage garage applications, allocations and tenancy administration.
- Support mutual exchange applications and ensure key deadlines are met.
- Act as a first point of contact for enquiries, providing excellent customer service and liaising with internal teams.
- Process sign-up queries, customer refunds, CORE forms and tenancy amendments.
- Raise purchase orders and maintain accurate records in line with organisational procedures.
- Ensure customer and property information is accurate, up to date and handled confidentially.
Person Specification
- Strong administrative, organisational and data management skills.
- Excellent communication skills with a customer-focused and empathetic approach.
- Ability to manage competing priorities and meet deadlines.
- Good attention to detail and accuracy.
- Experience using Microsoft Office, housing management systems and digital communication tools.
- Understanding of confidentiality requirements and handling sensitive information.
- Basic knowledge of social housing, tenancy administration and financial processes.
About Bpha bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services.
We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities.
Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks.
For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning.
As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www. bpha. org. uk/about-us/bpha-colleague-benefits/139/
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Allocations & Lettings Administrator in Bedford employer: BPHA
At bpha, we pride ourselves on being an excellent employer by fostering a supportive work culture that values employee contributions and promotes personal growth. Our Bedford location offers unique opportunities to make a meaningful impact in the community, while our commitment to professional development ensures that you can thrive in your role as a Mental Health & Housing Support Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Allocations & Lettings Administrator in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BPHA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BPHA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Allocations & Lettings Administrator in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BPHA:Your cover letter is your chance to shine! Tell us why you want to work at BPHA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BPHA!
How to prepare for a job interview at BPHA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
