Administrator in Bedford

We are seeking an Administrator to provide essential support in our independent Living team. The role is hybrid, requiring a commutable distance to the Bedford head office and working from home. The position is permanent, part‑time (3 days per week), with an annual salary of £14,414.40.

Responsibilities

• Provide comprehensive administrative support, including letter writing, minute taking, diary management, and meeting planning.
• Coordinate communications and schedule meetings for colleagues.
• Maintain accurate records and compile data for reports and reviews.
• Prepare and distribute meeting agendas and minutes, track actions and support recurring meeting responsibilities.
• Act as the first point of contact for enquiries, liaising with internal departments and ensuring queries are handled promptly and professionally.
• Support customer queries, refunds, and amendments to ensure a smooth customer journey.
• Liaise with other teams to ensure clear, accurate, and consistent messaging.
• Raise purchase orders, source suppliers, and maintain up‑to‑date records in line with procurement processes.
• Arrange minor purchases, attend finance meetings, and maintain accurate records for audit and reporting.
• Assist with rota management and cover coordination to ensure service continuity.

What We’re Looking For

• Strong data entry, record‑keeping, and document management skills.
• Excellent written and verbal communication for liaising with customers, colleagues, and suppliers.
• Ability to prioritise tasks, manage multiple requests, and consistently meet deadlines.
• Professional, empathetic approach to working with customers and colleagues.
• Accuracy in documentation, reporting, and financial tracking.
• Proactive in resolving day‑to‑day issues and identifying opportunities for process improvement.
• Strong organisational and coordination skills.
• Basic understanding of budgets, invoicing, purchase orders, and financial procedures.
• Awareness of confidentiality, safeguarding protocols, and handling sensitive information appropriately.
• Confidence in using office software (e.g., Microsoft Office) and digital communication platforms.
• Familiarity with raising purchase orders, managing budgets, and following financial protocols.

Why Join Us?

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

• Cycle to Work Scheme
• Retail Discounts
• 28 Days Annual Leave + Bank Holidays
• Professional Development Opportunities
• Private Health Care
• Employee Assistance Programme
• Generous Pension Scheme

Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre‑employment screening, including DBS check and references. We reserve the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

About Us

bpha is a Housing Association located in the Oxford to Cambridge Corridor, committed to providing high‑quality, value‑for‑money services while developing energy‑efficient, sustainable, and affordable housing. We are a leading provider of affordable homes – for rent, shared ownership and supported housing – and we bring people together by running and supporting a wide range of community activities.

Legal and Equality Statement

We are an equal opportunity employer. All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.