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- Tasks: Help allocate social housing and support customers in finding their perfect home.
- Company: Join a dynamic team at bpha, dedicated to making a difference in social housing.
- Benefits: Enjoy 28 days leave, private healthcare, and professional development opportunities.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in social housing and strong customer service skills are essential.
- Other info: Fast-paced role with opportunities for growth and a focus on teamwork.
The predicted salary is between 28582 - 40000 £ per year.
Allocations and Lettings Officer Bedford £28,582 per annum Full Time | Monday – Friday, 9am–5pm. 12 months, Fixed Term Position We’re excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team. Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you. Key Responsibilities * Allocate bpha’s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. * Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. * Minimise rent loss by ensuring efficient turnaround of vacant properties. * Process tenancy changes in accordance with legislation, contractual rights, and bpha policies. * Put customers at the heart of our services—build trust and use your expertise to support their needs. * Actively listen to customers to enhance their experience and help bpha become a landlord of choice. * Ensure tenancies are legally ended and refunds are processed accurately. What We’re Looking For * Experience or a strong understanding of social housing. * Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. * Confident using IT systems, including Word, Excel, and Outlook. * Experience with Microsoft Dynamics or a willingness to learn new systems. * Ability to adapt to changing priorities and processes. * Skilled at managing a busy workload with competing demands. * Self-motivated with strong organisational skills and a team-oriented mindset. * Excellent communication and customer service skills, with a compassionate and customer-first approach. * Experience working with both internal and external stakeholders. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: * Cycle to Work Scheme * Retail Discounts * 28 Days Annual Leave + Bank Holidays * Professional Development Opportunities * Private Health Care * Employee Assistance Programme * Generous Pension Scheme Interviews will take place during the week commencing 4th November 2025. Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment! All offers will be subject to satisfactory pre-employment screening, including DBS check and references
Allocations & Lettings Officer employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations & Lettings Officer
✨Tip Number 1
Get to know the company! Research bpha and their values, especially around social housing. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, think of examples from your past experiences where you've successfully helped customers or resolved issues. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up on what to expect in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at bpha.
We think you need these skills to ace Allocations & Lettings Officer
Some tips for your application 🫡
Show Your Passion for Social Housing: Make sure to highlight any experience or knowledge you have about social housing in your application. We want to see your enthusiasm for making a difference in this field, so don’t hold back!
Tailor Your Application: Take the time to customise your CV and cover letter to match the job description. Use keywords from the listing to show us that you understand what we’re looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BPHA
✨Know Your Stuff About Social Housing
Make sure you brush up on your knowledge of social housing and the specific policies that govern it. Familiarise yourself with the Regulator of Social Housing requirements and Tenant Satisfaction Measures, as these will likely come up during your interview.
✨Show Off Your Customer Service Skills
Since this role is all about putting customers first, be ready to share examples of how you've successfully handled customer interactions in the past. Think about times when you actively listened to a customer's needs and how you built trust with them.
✨Demonstrate Your Organisational Skills
This position requires managing a busy workload with competing demands, so be prepared to discuss how you prioritise tasks and stay organised. You might want to mention any tools or methods you use to keep track of your responsibilities.
✨Be Ready to Adapt
The ability to adapt to changing priorities is key in this role. Think of examples where you've had to adjust your approach or processes quickly and how you managed to maintain efficiency despite the changes.