At a Glance
- Tasks: Help allocate social housing and support customers with their needs.
- Company: Join a values-driven organisation focused on community impact.
- Benefits: Part-time hours, competitive salary, and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while balancing your commitments.
- Qualifications: Experience in social housing and strong customer service skills.
Part Time 18.5 hours per week (to be worked between the hours of 9-5 Monday - Friday). Working pattern will be discussed and agreed with the successful candidate.
Salary - £14,291 (actual annual salary).
We are excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings team.
Do you have experience or knowledge of social housing? Are you looking for a part-time opportunity to fit around your existing commitments? If so, this could be the perfect role for you.
As an Allocations and Lettings Officer you will be:
- Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
- Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
- Minimising rent loss by ensuring efficient turnaround of vacant properties.
- Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.
- Putting customers at the heart of our services - build trust and use your expertise to support their needs.
- Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
- Ensuring tenancies are legally ended and refunds are processed accurately.
What we are looking for as an Allocations and Letting Officer:
- Experience or a strong understanding of social housing.
- Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
- Confident using IT systems, including Word, Excel, and Outlook.
- Experience with Microsoft Dynamics or a willingness to learn new systems.
- Ability to adapt to changing priorities and processes.
- Skilled at managing a busy workload with competing demands.
- Self-motivated with strong organisational skills and a team-oriented mindset.
- Excellent communication and customer service skills, with a compassionate and customer-first approach.
- Experience working with both internal and external stakeholders.
Why Join Us?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Allocations and Lettings Officer employer: BPHA
At bpha, we pride ourselves on being an excellent employer by fostering a supportive work culture that values employee contributions and promotes personal growth. Our Bedford location offers unique opportunities to make a meaningful impact in the community, while our commitment to professional development ensures that you can thrive in your role as a Mental Health & Housing Support Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Allocations and Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching bpha and understanding their values. Show them you’re not just another candidate; you’re someone who aligns with their mission of putting customers first and making a positive difference.
✨Tip Number 3
Practice your communication skills! As an Allocations and Lettings Officer, you'll need to be clear and compassionate. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the bpha team and ready to contribute to our mission.
We think you need these skills to ace Allocations and Lettings Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing. We want to see how your skills align with the role of Allocations and Lettings Officer, so don’t hold back on showcasing your relevant knowledge!
Showcase Your Customer Focus:Since this role is all about putting customers at the heart of what we do, share examples of how you've gone above and beyond for customers in the past. We love seeing that compassionate approach in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, less is often more, so focus on the key points that make you a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, it shows us you’re keen to join our team at bpha!
How to prepare for a job interview at BPHA
✨Know Your Stuff About Social Housing
Make sure you brush up on your knowledge of social housing and the specific policies related to allocations. Familiarise yourself with the Regulator of Social Housing requirements and Tenant Satisfaction Measures, as these will likely come up during your interview.
✨Show Off Your Customer Service Skills
Since this role is all about putting customers first, be ready to share examples of how you've successfully managed customer interactions in the past. Highlight your ability to listen actively and respond to their needs, as this will demonstrate your fit for the team.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage a busy workload and adapt to changing priorities. Think of specific instances where you've juggled multiple tasks effectively, as this will show that you're self-motivated and organised—key traits for this role.
✨Be Ready to Discuss IT Proficiency
Since the job requires using various IT systems, including Microsoft Dynamics, be prepared to talk about your experience with these tools. If you haven't used them before, express your willingness to learn and adapt quickly to new systems.
