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- Tasks: Manage housing allocations and lettings, ensuring a smooth process for customers.
- Company: Join a dedicated team in the social housing sector making a real difference.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a meaningful impact in a fast-paced role that helps the community.
- Qualifications: Experience or knowledge of social housing and strong customer service skills.
- Other info: Opportunity for growth in a collaborative and organised team.
The predicted salary is between 22865 - 28600 £ per year.
Allocations and Lettings Officer
Part Time 20 hours per week (to be worked between the hours of 9-5 Monday – Friday) Working pattern will be discussed and agreed with the successful candidate.
Salary – £15,449.72 (actual annual salary)
We\’re excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings team.
Do you have experience or knowledge of social housing? Are you looking for a part-time opportunity to fit around your existing commitments? If so, this could be the perfect role for you.
As an Allocations and Lettings Officer you will be:
Allocating bpha\’s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
Minimising rent loss by ensuring efficient turnaround of vacant properties.
Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.
Putting customers at the heart of our services-build trust and use your expertise to support their needs.
Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
Ensuring tenancies are legally ended and refunds are processed accurately.
What we\’re looking for as an Allocations and Letting Officer:
Experience or a strong understanding of social housing.
Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
Confident using IT systems, including Word, Excel, and Outlook.
Experience with Microsoft Dynamics or a willingness to learn new systems.
Ability to adapt to changing priorities and processes.
Skilled at managing a busy workload with competing demands.
Self-motivated with strong organisational skills and a team-oriented mindset.
Excellent communication and customer service skills, with a compassionate and customer-first approach.
- Experience working with both internal and external stakeholders.
Why Join Us?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Allocations and Lettings Officer employer: BPHA
Contact Detail:
BPHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations and Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions for Allocations and Lettings roles. Practice your answers and think of examples that showcase your organisational skills and customer focus.
✨Tip Number 3
Show your passion for social housing! When you get the chance to chat with potential employers, share why you care about making a difference in the community and how your experience aligns with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Allocations and Lettings Officer
Some tips for your application 🫡
Show Your Organisational Skills: As an Allocations and Lettings Officer, being organised is key. Make sure your application reflects your ability to manage multiple tasks efficiently. Use examples from your past experiences to showcase how you’ve kept things running smoothly.
Highlight Customer Focus: We’re all about putting customers first! In your application, emphasise any experience you have in customer service or working with the public. Share stories that demonstrate your commitment to helping others and resolving issues effectively.
Demonstrate Your Knowledge of Social Housing: If you’ve got experience or knowledge in social housing, flaunt it! We want to see how you understand the sector and its challenges. Mention any relevant qualifications or training that could set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy and ensures your application gets to us without any hiccups. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at BPHA
✨Know Your Stuff About Social Housing
Make sure you brush up on your knowledge of social housing before the interview. Understand the key policies, challenges, and current trends in the sector. This will show that you're not just interested in the role but also passionate about making a difference.
✨Show Off Your Organisational Skills
As an Allocations and Lettings Officer, being organised is crucial. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Be Customer-Focused
Since the role is customer-focused, think of specific instances where you've gone above and beyond for customers or clients. Share these stories during the interview to highlight your commitment to providing excellent service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows you're genuinely interested and engaged with the opportunity.