At a Glance
- Tasks: Allocate homes fairly and efficiently while supporting customers' needs.
- Company: Join bpha, a company dedicated to excellent homes and customer experiences.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives by helping them find their perfect home.
- Qualifications: Experience in social housing and strong customer service skills are essential.
The predicted salary is between 28168 - 34428 £ per year.
Allocations and Lettings Officer £29,668.12 Bedford, Hybrid Full Time, Permanent At bpha, we're committed to providing excellent homes and outstanding customer experiences.
We're looking for an experienced and customer-focused
Allocations & Lettings Officer
to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations.
As an Allocations and Letting Officer you will be: Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
Minimising rent loss by ensuring efficient turnaround of vacant properties.
Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.
Putting customers at the heart of our services-build trust and use your expertise to support their needs.
Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
Ensuring tenancies are legally ended and refunds are processed accurately.
What we're looking for: Experience or a strong understanding of social housing.
Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
Confident using IT systems, including Word, Excel, and Outlook.
Experience with Microsoft Dynamics or a willingness to learn new systems.
Ability to adapt to changing priorities and processes.
Skilled at managing a busy workload with competing demands.
Self-motivated with strong organisational skills and a team-oriented mindset.
Excellent communication and customer service skills, with a compassionate and customer-first approach.
Experience working with both internal and external stakeholders.
Please
Note:
Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role.
Please note: A
pplications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
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Allocations and Lettings Officer in Aberdeen employer: BPHA
At bpha, we pride ourselves on being an excellent employer by fostering a supportive work culture that values employee contributions and promotes personal growth. Our Bedford location offers unique opportunities to make a meaningful impact in the community, while our commitment to professional development ensures that you can thrive in your role as a Mental Health & Housing Support Specialist.
